Spa Manager

Overview

The Spa Manager is responsible for managing the overall direction, coordination, and evaluation of the spa operations with the Director of Spa. Responsibilities include assisting with the day-to-day operation of the spa, interacting with guests to ensure optimal guest service and satisfaction, analyzing guest interactions to drive service and facility improvements, and more.

Responsibilities

• Aid in the day-to-day operation of the spa
• Support the Spa Director in achieving business goals and objectives
• Interact with guests to enhance guest service and satisfaction
• Analyze guest interactions to inform service and facility improvements
• Respond to employee and guest needs with genuine concern and urgency
• Assist in developing business strategies and project plans
• Adhere to all standard policies and procedures
• Communicate thoroughly, clearly, and concisely across departments and through levels within the company
• Ensure the work area is neat, clean, and organized
• Attend Omni required training classes and department meetings, assisting the Spa Director with facilitation when required
• Manage, coach, and direct the Spa Management Operations team
• Prepare and submit accurate and timely payroll data
• Participate in the hiring process
• Participate in coaching, developing, and training staff
• Participate in performance reviews
• Oversee and participate in the scheduling process for your specific areas of responsibility
• Assist with the preparation and adherence of the spa budget
• Ensure daily performance goals and responsibilities are met consistently, effectively, and efficiently
• Enforce Omni standards of appearance for spa facilities
• Enforce Omni standards of appearance, cleanliness, graciousness, and service among staff
• Maintain client and spa business confidentiality/privacy at all times
• Perform other job-related duties as directed by the Spa Director

Qualifications

• Must be flexible with work schedule and able to work weekends and holidays
• Must be able to communicate effectively
• Minimum 1 year previous Spa management experience is strongly preferred
• CPR and First Aid certification is desired
• Must be able to interact with people in a professional manner under pressure
• Follow all aspects of job safety
• Understand that the job may require bending, stooping, and lifting of materials of moderate weight

Benefits

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: [EEOC is the Law Poster](#).

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.