Spa Manager

Spa Manager

The Spa Manager is responsible for managing and day-to-day operations of the spa, developing long-term directions aligned with the hotel's mission and values, and ensuring profitable financial management, effective leadership, excellent customer service, and supervision of departmental requirements and standards.

Essential Functions

• Create a supportive and professional environment delivering a spa experience that exceeds guest and associate expectations.
• Screen and select qualified spa candidates, communicate performance expectations, provide ongoing feedback, mentor, and conduct performance reviews.
• Coach and counsel associates as needed to achieve performance objectives and help them reach their full potential.
• Oversee operations in the spa department, including massage, skincare, nails, guest reception, locker rooms, spa retail, and the fitness center.
• Develop and monitor financial strategies to increase revenues while controlling expenses, review monthly financial statements, implement yield management strategies, manage inventory, purchase procedures, adjust staffing levels, spa service appointments, and operational expenses to maximize profitability.
• Develop and enforce standard operating systems to ensure the facility meets luxury spa standards.
• Strategically and proactively develop programs, marketing initiatives, and promotions to increase revenue-generating opportunities, enhance the guest experience, and grow the repeat guest base.
• Create wellness and fitness experiences for guests as appropriate.
• Support public relations requests for the spa and respond to media leads.
• Establish beneficial partnerships with product, equipment, and supply vendors, including competitive pricing, technical support, training programs, and cooperative promotions.

Qualifications

• 4-6 years of spa experience, 3 of which were in a leadership role.
• Bachelor’s Degree.
• Excellent organizational and time management skills.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.
• Preferred Master’s Degree.
• Luxury hotel experience strongly preferred.

Physical Requirements

• Most work tasks are performed indoors.
• Position requires walking and giving direction most of the working day.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability, and visual acuity.
• Must be able to push and pull carts and equipment weighing up to 50 lbs. occasionally.

Company Information

We welcome applicants with disabilities and provide reasonable accommodations as needed. Please discuss with our hiring managers during the selection process. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally.

We are an Equal Opportunity Employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.