Spa Manager

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart.

About the role

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Responsibilities

• Oversee the daily management of all spa operations and staff to include therapists, aestheticians, nail technicians, and receptionists
• Create and uphold departmental policies, procedures, and standards
• Maintain and insure proper handling of membership inquiries
• Develop and implement promotional programs with marketing department
• Assist with special events as necessary
• Maximize spa revenues by tracking trends and thinking creatively
• Ensure safety and security for spa guests and associates
• Ensure proper maintenance of facility and equipment and report problems to engineering immediately
• Monitor inventory, ordering systems, and issuing of products and supplies
• Serve as a liaison between management, staff, and guests
• Monitor and ensure high standards of treatments and personnel
• Develop and implement new spa services
• Complete weekly payroll reports and daily timecard maintenance

Requirements

• Minimum of 3 years Spa management experience
• Luxury hotel experience preferred
• College graduate or professional certifications in spa treatments preferred
• Prior experience with Book 4 Time software
• Prior P&L experience and responsibility
• Excellent communication skills, both written and verbal
• Strong sales and marketing skills
• Strong interpersonal and leadership skills

Qualifications

Minimum of 3 years Spa management experience

Luxury hotel experience preferred

College graduate or professional certifications in spa treatments preferred

Prior experience with Book 4 Time software

Prior P&L experience and responsibility

Skills

Excellent communication skills, both written and verbal

Strong sales and marketing skills

Strong interpersonal and leadership skills

Benefits

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment)
• Company-paid life insurance
• Employee assistance program offer
• 401k with employer match

Pay

Details TBD

Schedule

Details TBD