Spa Manager

Hand & Stone Massage and Facial Spa is seeking a driven, customer-focused Spa Manager to lead our Stamford, CT location. This leadership role is ideal for an experienced manager who thrives in a fast-paced environment, enjoys coaching teams, driving sales performance, and creating outstanding client experiences.

About the role

As Spa Manager, you will oversee daily operations, lead and develop a team of wellness professionals, and drive membership growth, revenue performance, and client satisfaction.

Responsibilities

• Drive Membership & Sales Growth
  • Lead and coach the front desk team to achieve membership enrollment goals
  • Promote our Lifestyle Membership Program through exceptional client consultations
  • Increase revenue through service enhancements, retail sales, promotions, and community outreach initiatives
  • Monitor trends and implement strategies to maximize sales performance
• Lead & Develop a Winning Team
  • Recruit, hire, onboard, and retain top talent
  • Provide ongoing coaching, training, and performance management
  • Foster a positive, motivating, and results-driven culture
  • Recognize and reward team achievements
• Manage Daily Spa Operations
  • Ensure smooth day-to-day operations and staffing coverage
  • Maintain compliance with company policies, service standards, and cleanliness expectations
  • Track KPIs including membership growth, revenue, retention, retail sales, and guest satisfaction
  • Resolve operational challenges proactively and efficiently
• Deliver An Exceptional Guest Experience
  • Create a welcoming environment that exceeds client expectations
  • Handle client concerns professionally and effectively
  • Build long-term client relationships that drive retention and referrals
  • Ensure every guest receives outstanding service from check-in to check-out

Requirements

• 2+ years of management experience in a spa, salon, wellness, fitness, hospitality, retail, or service-based business
• Proven success leading teams and achieving sales, membership, or business growth goals
• Strong leadership, coaching, communication, and conflict-resolution skills
• Excellent organizational and time-management abilities
• Proficiency with scheduling, reporting, and operational management
• Availability to work a flexible schedule, including evenings and one weekend day

Preferred Qualifications

• Experience managing membership-based businesses
• Background in wellness, beauty, spa, fitness, or hospitality environments
• Experience with retail sales and customer retention programs

What Success Looks Like

In this role, success means:

• Consistently achieving membership and revenue goals
• Building a highly engaged, high-performing team
• Delivering exceptional client satisfaction and retention
• Maintaining efficient operations and strong financial results
• Creating an environment where guests and employees love being part of the spa

Pay

Earn $55,000 - $71,000 per year + performance bonuses

Benefits

• Health, vision, and dental insurance
• Performance-based bonus opportunities
• Competitive salary
• Employee discounts on spa services and retail products
• Transportation assistance
• Career growth and advancement opportunities
• Paid training and professional development
• Tuition assistance
• Wellness resources and support programs
• Free uniforms
• Flexible schedule