Spa Manager

About the role

Hand & Stone Massage and Facial Spa in Commack, New York is seeking a dynamic and energetic SPA MANAGER to lead our wellness and relaxation spa with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and manage a talented team dedicated to health, beauty, and relaxation services.

The ideal candidate is passionate about hospitality, possesses strong managerial skills and thrives in a fast-paced, service-oriented setting. We are looking for a high-energy leader who loves developing people. Someone who celebrates wins, coaches through challenges, creates accountability, and inspires the team to deliver exceptional experiences every single day.

Responsibilities

• Lead all day-to-day spa operations, ensuring an exceptional guest experience and smooth daily execution.
• Recruit, coach, mentor, and develop a high-performing team of service providers and sales associates.
• Inspire, motivate, and hold the team accountable to individual and spa performance goals.
• Create staff schedules and manage shift coverage to maximize productivity and guest satisfaction.
• Foster a positive, energetic, and team-oriented culture where employees feel supported and challenged to grow.
• Deliver outstanding guest service by resolving concerns quickly and turning challenges into positive experiences.
• Drive membership growth, retention, gift card sales, and retail performance through consistent coaching and leadership.
• Monitor key performance indicators, analyze business results, and develop action plans to achieve financial goals.
• Manage payroll, budgeting, expenses, and daily cash handling while maintaining profitability.
• Ensure all operational procedures, safety standards, and brand policies are consistently followed.
• Oversee inventory, vendor relationships, product ordering, and equipment maintenance.
• Promote the health and wellness benefits of massage therapy, facials, and regular self-care to both guests and the team.
• Prepare reports on business performance, guest satisfaction, staffing, and operational metrics.
• Lead by example with professionalism, positivity, integrity, and a hands-on approach to leadership.

What Success Looks Like in This Role

• Grow active memberships and improve member retention.
• Build and retain a happy, engaged team.
• Consistently exceed guest satisfaction goals.
• Develop future leaders through coaching and accountability.
• Create a positive, fun, high-performance culture where both guests and employees love being.

Benefits

• Competitive salary based on experience
• Performance-based bonus program tied to spa success
• 401(k)
• Flexible scheduling to support work-life balance
• A fun, positive, and supportive team environment
• Employee discounts on spa services and premium skincare products
• Ongoing leadership development and coaching

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries.