Spa Manager
Hand & Stone Massage and Facial Spa · North Wales, PA · 3 days ago
Management$40k–$45k/moFull-time
Benefits
- KinderCare Childcare Discounts
- Opportunity for advancement
- Training & development
- Employee discounts
- Flexible schedule
Responsibilities
- Lead daily spa operations and support overall business growth
- Drive membership sales, retail performance, and guest retention
- Coach, motivate, and develop a diverse team
- Analyze performance metrics and implement strategies to improve results
- Create and execute local marketing and community outreach initiatives
- Optimize schedules, staffing, and operational efficiency
- Resolve guest concerns and ensure a high level of customer satisfaction
- Maintain spa cleanliness, inventory, and brand standards
- Hire, train, mentor, and support team members
- Ensure compliance with company policies and applicable regulations
Requirements
- Leadership, sales, and customer service experience
- Sales, customer service, hospitality, retail, or membership-based businesses experience
- Strong leadership and communication skills
- Goal-oriented mindset with a passion for team development
- Organized, dependable, and able to multitask effectively
- Comfortable analyzing reports and using performance metrics to drive decisions
- Positive attitude with the ability to build strong relationships with staff and guests
Qualifications
- Spa experience is a plus
Skills
- Leadership
- Customer service
- Team management
- Performance analysis
- Marketing and community outreach
- Scheduling and operational efficiency
- Guest relations
Benefits
- Opportunity for advancement
- Employee discounts on services and products
- Flexible schedule
Pay
$40,000.00 - $45,000.00 per year
Schedule
Full Time, Part Time