Spa Manager

About the Role

Hand and Stone Massage and Facial spa in Scripps Ranch is seeking a driven and experienced Spa Manager to lead our team, oversee daily operations, and drive business growth. This is a leadership opportunity for someone passionate about both the massage and aesthetics industry, who is goal oriented and growth minded with a proven background in overseeing spa operations or customer service.

Key Responsibilities

• Lead daily operations to ensure that all clients receive an exceptional experience from the moment they arrive at the spa until they check out.
• Motivate, manage, and develop team members to consistently exceed performance standards.
• Hire, train, and onboard staff to align with our luxury service model and company values.
• Work with our regional manager to implement strategies to meet sales goals, maximize productivity, and improve client retention.
• Manage scheduling, supply ordering, and inventory to maintain operational efficiency.
• Ensure compliance with all regulatory, licensing, and safety protocols.
• Review business metrics weekly to assess trends, opportunities, and ROI.
• Become proficient with the Zenoti booking system to enhance client management and follow-ups.
• Support sales of packages and memberships, upsell treatments, and lead by example in client education.
• Maintain spa standards for cleanliness, ambiance, and brand representation.

Qualifications

• Must have at least 2 years of experience managing a spa or other membership based business, with a proven track record of growing revenue year over year.
• 3+ years of total management experience in any type of membership based business, retail or hospitality industry a plus.
• Must be reliable, dependable, have a strong work ethic able to work days, evenings or weekends.
• Sales-minded with a proven record of exceeding revenue targets.
• Professional appearance, excellent communication skills, and client-focused demeanor.
• Must have a passion for the wellness industry and want to promote the benefits to clients.
• Esthetician license and knowledge of the Dermalogica, Image and Clarity RX product lines a plus.

Schedule

• Spa hours are Monday-Friday 9am-8pm, Saturday and Sunday 9am-6pm.
• Must be available during all working hours of spa operations. Schedule will be discussed during the interview.

Compensation & Benefits

• $25 per hour
• $10 for every membership sold
• Holiday gift card performance bonuses
• 10% commission on all product sales
• Additional quarterly bonuses based on achieving membership goals
• Sick Pay
• 401K benefits after 1 year of employment
• 50% discount on all spa services