Spa Front Desk - PT

About the Role

Greet and check guests in and out, book appointments, sign up and renew memberships.

Responsibilities

• Check guests in and out for spa appointments.
• Provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer system.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency situations.
• Promptly answer telephone in a professional and clear manner.
• Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Answer guest questions regarding area or resort, outlet information, and services.
• Greet and welcome guests as they arrive at the spa.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Prior spa experience preferred.
• Excellent communication and customer service skills.
• Ability to work with a team in a fast-paced environment while multitasking.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to work a flexible schedule including nights, weekends, and holidays.

This position reports to the Front Desk Supervisor and is non-exempt.