Spa Director

What You Will Be Doing

Captures and assists in supervising all areas in the spa.

Spa Director is responsible for ensuring guest service exceeds expectations throughout the spa.

• Performs any other reasonably related duties to ensure optimum guest and/or staff satisfaction.
• Is an active part of motivating and developing the Spa Team.
• Supports new innovative programs and trainings for the spa.

What You Will Bring To The Table

• Full operational responsibility for the daily operations of the Spa.
• Ensures compliance with all state and federal safety regulations as it pertains to the equipment and materials used in the Spa and Fitness Center.
• Creates a team of service providers to meet all aspects of professionalism and service demands, ensuring that the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Interviews, selects, and retains excellent staff to create a leading service and treatment presentation.
• Directs, trains, and maintains high level of job satisfaction/morale/teamwork among associates in respective areas of responsibility.
• Recommends short and long-term goals for department regarding training and structure.
• Promotes and champions resort culture and guiding principles, leads this process on an ongoing basis.
• Implements strategic and tactical plans to achieve departmental financial budgeting goals and expectations.
• Develops and recommends department products, programs, services, policies, and procedures.
• Consistently delivers accurate forecasting projections for areas of responsibility and implements effective adjustments as required in staffing and other cost drivers to ensure margin integrity.
• Inventory control and retail knowledge.
• Coordinates and oversees training opportunities regarding new associates on both services and retail product lines.
• Affixes to ensure cleanliness of public spa areas to include spa retail, treatment rooms, locker rooms, storage areas, product storage and fitness center.
• Maintains the Wellness Center's physical infrastructure, including the fitness room equipment/area.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Coordinates and executes spa packages.
• Assists in conducting monthly trend statistics on treatments and peak operating times.
• Consistently researches and recommends changes in retail and professional products, keeping abreast of market and industry trends/changes.
• Liaises with the Health Inspector to ensure government standards are met.
• Designs, implements, and evaluates health education, curriculum, seminars, workshops, courses, and self-help programs for both guest and staff use.
• Other duties as assigned.