Spa Desk Agent

Live your passion and add your magic at Montage International. We’ve built a culture that leads with the important notion we live by every day: do what you love.

About the role

The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role contributes to the organization as an active business partner that supports the company’s goals, objectives, vision, mission, and values.

Responsibilities

• Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, and help coordinate all guest requests for services.
• Maintain impeccable cleanliness of the Spa.
• Provide services to guests in a timely, courteous, and proficient manner.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.

Requirements

• High school diploma or equivalent education.
• Minimum 2–3 years of customer service experience in a hotel or Spa environment.
• Working knowledge of spa services and products.
• Basic math skills and ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write, and understand English eloquently.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Preferred Qualifications

• Prior front desk experience.
• Luxury hotel experience strongly preferred.
• Bachelor’s degree.

Physical Requirements

• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat, and stretch to fulfill tasks.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.