Spa Curator

Responsibilities

• Provide guests with detailed descriptions of spa treatments, packages, services, and other spa policies.
• Utilize spa computers and software with skill and proficiency.
• Answer the phone promptly and operate the phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions, retail products, and available programs, promotions, or discounts.
• Accurately reserve, change, and cancel spa appointments.
• Ensure that the check-in, check-out, and payment processes are handled in accordance with company policy.
• Maintain an accurate count of retail inventory.
• Perform other duties as assigned.

Requirements

• Past customer service experience, preferably in a spa environment.
• Previous cash handling experience.
• Minimum of one year of employment within a hospitality-oriented environment.
• Excellent customer service skills and a strong work ethic.
• High school diploma or equivalent.
• Strong communication skills, including speaking, listening, and writing.
• Ability to stand for extended periods (7–8 hours) and push or pull up to 25 lbs. on a regular basis.

Other Information

Medical, Dental, and Vision insurance (starting Day 1)
Life Insurance and Disability Insurance
Paid Parental Leave
DailyPay option
Employee Assistance Program (EAP)
401(k) with company match
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
Leadership development and tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences