Spa Coordinator - Blackberry Mountain

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Located at 1507 E. Millers Cove Rd, Walland, TN 37886.

Responsibilities

• Book spa appointments for on‑property guests
• Opening & Closing procedures as scheduled
• Answer all incoming phone calls and retrieving messages from VM
• Coordinate therapist, nail techs, and esthetician schedules daily, ensuring lunch breaks, balancing, etc.
• Ensure that the “Look” of the Spa meets Blackberry Farm standards including housekeeping duties
• Assist in the stocking and restocking of towels, linens, and other spa related items within the Spa
• Complete confirmations for spa treatments for the following day
• Oversee all billing and reconciliation after the appointments have been completed
• Responsible for opening and closing duties of the Spa
• Answer guest’s questions about Spa
• Search for notes to be added with appointments and share pertinent information with therapists; create new notes when necessary
• Check for a final balance of rooms for the following day’s appointments
• Verify the accuracy of the following day’s services
• Assist with inventory counts as needed
• Make Maintenance and Service requests as needed (notify MOD)
• Coordinate guest transportation
• Sale of spa treatments and products; assist with stocking retail; promote in‑house sales to fill in available services daily
• Greet all guests and assist them as necessary
• Report to MOD any spa office supplies needed
• Complete daily task list
• Open the door for all entering guests
• Provide spa tour of the relaxation area, spa changing room, lockers, and steam shower
• Stock lockers, towels, and amenities as needed, and remove any trash, dirty linen, or sandals
• Responsible for the cleanliness and organization of locker rooms, lounge, and spa dispensary and pool
• Ensure that an adequate supply of clean towels, robes and guest‑wear are available
• Maintain a clean, neat, and organized desk space by wiping counters, keeping counters clutter‑free, and organizing drawers and cabinets
• Assist with organizing linen storage area, folding robes, and restocking towels
• Assist therapists in flipping rooms, stocking, cleaning, and sanitizing equipment/work areas as needed
• Assist in the set‑up of In‑Room services and transportation of therapist and/or spa amenities as needed

Requirements

• High school diploma or equivalent
• Microsoft Office computer skills
• Excellent written and verbal communication skills; able to communicate effectively with guests, managers, and team members
• Basic knowledge and understanding of math
• Ability to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Ability to lift up to 35 lbs.; stand for extended periods; climb stairs regularly; operate a company vehicle or golf cart
• Ability to work in a calm and quiet spa setting
• Must comply with all company policies and procedures; regular and consistent attendance required
• Ability to work well with team members, managers, and guests; flexibility to work nights and weekends

Schedule

Shifts are: 7:30 AM‑3:30 PM, 8:30 AM‑4:30 PM, and 11 AM‑7 PM (summer hours 12 PM‑8 PM). These are floating shifts and no schedule is set.