Spa Attendant - On-Call - Maryland

About the role

The Spa Attendant plays an essential role in creating a serene, welcoming, and rejuvenating environment for every guest who visits the Live! Spa. Your ability to maintain immaculate facilities, anticipate guest needs, and deliver warm, attentive service ensures each visitor enjoys a relaxing and memorable wellness experience. Through your professionalism, attention to detail, and commitment to exceptional hospitality, you help uphold the elevated standards of cleanliness, comfort, and care that define our spa and reinforce the Live! brand.

Responsibilities

• Provides the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
• Adheres to the policies of the spa and hotel.
• Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.
• Maintains cleanliness and stock of the spa pantry/dispensary.
• Restocks all linens in locker rooms and appropriate guest areas.
• Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick‑up.
• Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
• Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).
• Escorts members/guests in changing areas in a courteous and timely manner.
• Explains the set‑up and workings of the locker rooms, bathroom, and shower to members/guests.
• Performs laundry duties, if applicable, including washing, drying, and folding linen.
• Ensures all areas are clean and replenishes supplies as needed.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Greets each and every guest with a smile and direct eye contact.
• Informs facility management of any member, guest, or facility issues.
• Reports any incidents or accidents to a member of the management team.
• Performs other duties as assigned.

Skills

• Previous customer service experience, preferably in the hospitality industry.
• Ability to have conversations with guests so that information that is conveyed is understood.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and self‑motivated.
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure.
• Must have an eye for detail.

Qualifications

• High School Diploma or GED.
• Availability when facility is open – this could include nights, weekends, and holidays.
• Willingness and ability to be flexible with work schedule; may require extended hours and work week from time to time.
• Physical requirements: ability to stand for long periods; exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects; climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• Ability to operate mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
• May be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

Benefits

• Comprehensive group health benefits for full‑time and part‑time Team Members and their eligible dependents.
• Free Basic Life Insurance.
• Free Short Term & Long‑Term Disability.
• Generous retirement savings options.
• Paid Time Off.
• Tuition Reimbursement.
• On‑site Wellness center for Team Members and eligible dependents (Maryland Property only).
• Training and pathways for career growth.
• Robust Rewards & Recognition Programs.
• Annual Merit Based Pay Increases.
• Discretionary Performance Bonuses.
• Discretionary Service Bonuses.
• Free parking.
• Free food and discounted meals.
• Live! Hotel, Food & Beverage, and Entertainment Discounts.

Pay

$15.00 per hour (both minimum and maximum compensation).