Spa Attendant

We’re changing entertainment. Come join a fast-paced, diverse team driven by enthusiasm for helping people have more fun. At PENN Entertainment, you’ll work in an exciting industry with a company that invests in your career growth and well-being.

About the role

Initial placement within the salary range is based on relevant knowledge, skills, and experience. Base salary is one component of a competitive Total Rewards package that includes wellness programs supporting financial, physical, and mental well-being.

Benefits

• Day-one medical, dental, vision, life, and short-term disability insurance for full-time team members
• $700 Referral Bonus Program ($350 at 90 days, $350 at 6 months)
• Discounted casino bus tickets and RTD EcoPass
• Monthly hot meal served by the Leadership Team
• 20% discount at Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities
• Paid time off earned according to local policy, increasing with length of employment

Responsibilities

• Guest Experience: Greet and escort guests, provide locker room orientation and amenity overview with exceptional attention to detail, organization, and cleanliness
• Friendly, polished communication with discretion and guest privacy
• Anticipate guest needs and offer proactive service
• Maintain a quiet, gracious presence; resolve minor issues and escalate when needed
• Amenity Setup & Presentation: Prepare and refresh hydro/thermal areas and relaxation lounge
• Set up water stations, coffee/tea bar service, and light snacks
• Ensure 30-minute cleaning and disinfection schedules
• Test and record hydro/thermal water chemistry; report variances immediately
• Test and ensure Dry Sauna & Steam rooms are at standard temperature, following state health regulations
• Follow all health codes, OSHA standards, and PPE protocols
• Operations & Inventory: Open/close the spa following SOP checklists and standards
• Monitor par levels and restock linens, beverages, and amenities
• Report maintenance issues promptly to spa manager and document in log
• Team Support: Coordinate with Front Desk, Providers, and Housekeeping
• Assist guest movement between areas to protect quiet zones
• Unpack and stock back-of-house inventory and guest items
• Lift a minimum of 30 lbs
• Work comfortably in humid, warm, and low-light environments
• Adhere to all spa policies and procedures
• Perform any other duty assigned to enhance the spa

Requirements

• Strong problem-solving, decision-making, and consulting skills
• Superior customer service skills
• Strong written and verbal communication skills
• Fully competent in Microsoft Office
• Ability to review and comprehend all necessary documentation
• Ability to inspect and maintain areas of responsibility
• Ability to use equipment associated with the position (e.g., exercise equipment, tanning beds, spa facilities, cash register)
• Physical ability to maneuver in the work area, assist guests, and perform job duties
• Ability to lift up to 60 pounds and push/pull up to 100 pounds of towels, equipment, and supplies
• Ability to work in varying conditions: cold, heat, wet/humid, crowds, and noise
• Current CPR/AED certification preferred
• Ability to maintain confidentiality, professionalism, and integrity
• High energy and proactive, strategic approach to issues
• Ability to work collaboratively and communicate effectively at all organizational levels
• Highly organized and detail-oriented
• One year of prior hospitality, luxury retail, fitness club, or spa experience

Pay

Starting salary: $19.00 to $20.00 per hour, plus tips