SOW & Reconciliation Specialist

About the role

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities. We help prominent organizations, disruptive brands, and influential individuals operate with confidence in an uncertain world. Our Reconciliation & SOW Specialist plays a crucial role in ensuring accuracy and alignment across our global security service portfolio.

Responsibilities

• Generate client-facing Statements of Work (SOWs) based on approved service requests, pricing, and scope definitions.
• Validate completed services against signed SOWs, including scope, rates, service dates, manpower, and deliverables prior to case closure.
• Categorize and track cases through the reconciliation pipeline, ensuring clear status visibility and timely close-out.
• Investigate discrepancies between executed services and contractual terms, partnering with stakeholders to resolve gaps before closure.
• Ensure required documentation (SOWs, approvals, service records, vendor invoices) is complete, accurate, and audit-ready for Finance submission.
• Partner with Operations, Account Management, vendors, and Finance to support accurate handoff and invoicing.
• Escalate scope creep, pricing deviations, or missing approvals to leadership with clear recommendations.
• Support audit readiness and compliance with internal financial controls and documentation standards.

Qualifications

• 2 to 4 years of experience in SOW creation, reconciliation, finance operations, contract administration, or operations support.
• Strong attention to detail and ability to validate service data against contractual terms.
• Excellent written and verbal communication skills for cross-functional issue resolution.
• Strong organizational skills, comfortable managing multiple cases and deadlines in a fast-paced environment.
• Proficiency with CRM, finance, or case management systems. Salesforce experience is strongly preferred.
• Able to work flexible schedules, including 8-to-10-hour shifts across days, nights, and weekends.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Benefits

Crisis24, A GardaWorld Company, is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.