Southeast Service & Project Coordinator

About the role

The Service & Project Coordinator plays a crucial role in ensuring customer satisfaction by managing service planned and unplanned interventions, coordinating technical teams, and overseeing after-sales projects. This position combines project management, service scheduling, scope definition, and customer communication to ensure smooth execution of interventions, upgrades, and ongoing system performance.

Responsibilities

• Customer Relationship & Ticket Management
• Manage service tickets as assigned, ensuring timely response and resolution
• Maintain a productive relationship with the customer
• Address customer concerns and aim for first-contact resolution when possible
• Collect feedback to identify opportunities for product or service improvement
• Keep Customer Service Leadership updated on activity status, including: open ticket progress, items requiring additional technical or commercial support, escalated complex issues
• Service & Project Coordination
• Develops deep understanding of assigned Region/KA Plants system
• Understands the solutions E80 Group offers at a functional and technical level
• Collaborate with Technical Departments in identifying suitable resources for each job
• Project Management & Coordination
• Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit, asset and system performance enhancements
• Confirm availability of necessary information to plan and organize interventions effectively
• Ability to create project scope and develop solutions in collaboration with technical teams
• Maintain full ownership of the execution worksite activities in accordance with the qualitative, economic and time-related targets set out in the offer until their conclusion
• Career Growth
• Compensation: $85K – $105K DOE (FLSA Exempt)
• Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
• Location: Southeast. The role is full remote, but candidate must reside in one of these states or be willing to relocate (relocation assistance not available): NC, SC, GA, or FL.
• Travel: Up to 30%

Qualifications

• Bachelor’s / Master’s degree (Mechatronic Engineering, Management Engineering, Electronic or Computer Engineering)
• 3 years’ Experience in automation, material handling, or related industrial environments required
• Excellent English language proficiency
• Ability to motivate, and coordinate technical resources and field staff in a matrixed environment
• Strong organizational, leadership, and time-management capabilities
• Ability to manage multiple projects across multiple plants and customers at once
• Strong communication skills with the ability to interpret and articulate technical concepts
• Working knowledge of:
• ERP systems
• BI tools
• CRM system, preferably Salesforce