Sorority House Manager (Part-Time) - Includes Accommodations - UTK

About the Organization

The Fraternity Housing Corporation (FHC), formed in the Summer of 2010, elevates the value of Alpha Gamma Delta membership by providing safe, competitive, and attractive housing and storage facilities for its members. The FHC fulfills its mission through professional property management, prudent financial management, and innovative investments in property and improvements. The organization owns or leases over 95 Alpha Gamma Delta homes, dorms, lodges, suites, and storage spaces across the United States, committed to delivering high-quality property management for each unique chapter.

About the Role

The live-in House Manager oversees the day-to-day operations of the chapter facility on a part-time basis. Responsibilities include managing the safety, security, and environmental conditions of the facility, as well as its physical upkeep, repairs, maintenance, cleanliness, and basic financial operations. The House Manager works closely with the assigned Regional Property Manager to ensure compliance with chapter, Fraternity, FHC, and University policies, fostering a comfortable and safe living environment for Alpha Gamma Delta members.

Responsibilities

• Communicate via phone or video conference with the Regional Property Manager for approximately 30-45 minutes as requested, and respond to their communications within 24 hours.
• Schedule and conduct the opening and closing of the chapter house.
• Schedule and conduct at least one house meeting per term.
• Manage relationships with vendors.
• Ensure compliance with Alpha Gamma Delta, FHC, University, and/or Chapter policies, rules, and regulations.
• Maintain up-to-date records for keys, furnishings, appliances, maintenance, residents, employees, vendors, and the security system.
• Manage select service providers, including identifying vendors, gathering quotes, overseeing work, and remitting invoices to the Regional Property Manager.
• Be available onsite to facilitate routine maintenance and inspections coordinated by the Regional Property Manager.
• Order and maintain adequate levels of cleaning supplies and equipment.
• Walk the property daily and document any issues to report to the Regional Property Manager.
• Regularly inspect safety devices, including fire extinguishers, exit doors, smoke detectors, exit lights, alarms, and locks.
• Meet with inspectors or maintenance technicians as instructed by the Regional Property Manager.
• Submit timesheets every two weeks to the Regional Property Manager.
• Submit receipts and reimbursements as applicable.
• Reconcile monthly credit card statements.
• Attend House Director meetings and trainings hosted by UTK.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent required; degree or enrollment in a graduate program at a local university preferred.
• Previous residence life, Greek-letter organization, or other group-living experience preferred.
• Must be able to read, speak, and write fluently in English.
• Must pass a criminal background check.
• Proficient in PC usage, Microsoft Office, and Outlook.
• Excellent oral and written communication skills.
• Goal and team-oriented with a positive attitude.
• Well-organized, able to work under pressure, and make sound decisions within tight deadlines.

Skills

• Customer Focus: Build strong customer relationships and deliver customer-centric solutions.
• Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of unique needs.
• Situational Adaptability: Adapt approach and demeanor in real time to match shifting demands.
• Action Oriented: Take initiative to ensure all safety and FHC requirements are met.
• Interpersonal Savvy: Relate openly and comfortably with diverse groups of people.

Physical Demands and Work Environment

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Lift and carry up to 35 lbs daily.
• Climb stairs several times per day.
• Read invoices, manuals, labels, and policies.
• Kneel, bend, and reach frequently.
• Stand for 65% of the work time.
• May work extended or non-traditional hours, including the ability to respond to emergencies 24/7.
• Work indoors and outdoors.
• Must live on-site at the chapter facility.