Part Time House Manager

Key Responsibilities

• House Management: Act as the primary point of contact during assigned events, managing crowd control, troubleshooting patron requests, and serving as the direct liaison for production teams, artists, and security.
• Administrative Support: Build detailed show info sheets, manage ticketing scanners, coordinate student usher event schedules, and evaluate front-of-house procedures to suggest creative process improvements.
• Team Leadership & Mentorship: Supervise and guide the student usher staff on a per-show basis, fostering a supportive, inclusive, and professional growth environment for student workers.
• Accessibility & Safety: Coordinate venue accessibility layouts for patrons, ensure compliance with ADA standards, manage facility safety regulations, and safely secure facilities before and after events.

Required Qualifications

• Three to five years of experience in a guest experience or front-of-house role within a performing arts or theater environment, including some supervisory experience.
• Excellent interpersonal and communication skills, with a high level of diplomacy when interacting with touring personnel, promoters, and the public.
• Outstanding organizational skills and the ability to remain calm, focused, and solution-oriented under pressure.
• Tech-savviness, with proficiency in Google Suite/Microsoft Office and a strong interest in learning event systems (such as Smartsheet, Etix, FileMaker, or When-to-Work).
• Absolute flexibility to work a seasonal schedule consisting of nights, weekends, and holidays dictated by the college’s exciting academic performance calendar.

Culture and Benefits

Berklee fosters a vibrant, inclusive workplace that celebrates multiple perspectives and honors work-life balance. This position offers a highly supportive environment alongside a robust partial benefits package designed to support holistic well-being and professional growth. Admin hours can easily be performed from home when on-site tools are not required.

Hiring Range

Hiring Range: $21 to $29 per hour; hourly rate dependent on relevant experience and education.

Diversity, Equity, Inclusion & Equal Employment Opportunity

Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations.