Solutions Support Engineer - West

About the role

As a Solutions Support Engineer, you will be part of a global team responsible for providing an outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.

Responsibilities

• Responsible for technical customer support experience within the Wiz product
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases that require escalation (either technically or strategically)
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automation
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Requirements

• Must be comfortable working 9-6 PST
• 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
• 2+ years experience with Cloud technologies (Azure, AWS, GCP)
• 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
• Proficiency with command-line tools and Linux operating system environments
• Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and reside in the contiguous United States
• Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship (this role does not offer visa sponsorship)

Nice to have

• Experience with DevOps technologies
• Familiar with REST APIs or GraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases

Pay

Compensation for this full-time position includes base salary + bonus + equity + benefits. The US base salary range for this role is $108,000—$148,500 USD.

Benefits

Learn more about benefits at Google.