Solutions Support Engineer, Weekend 2nd shift, US-APAC
Ladders · United States · 1 mo ago
RemoteRemoteInformation Technology$108k–$149k/yrFull-time
Responsibilities
- Provide technical support for customers within the company product
- Troubleshoot and resolve customer technical issues collaboratively
- Identify and escalate technical or strategic issues as needed
- Create and manage incident requests to product or engineering teams
- Design automated solutions to enhance the support process
- Participate in after-hours on-call rotation for support coverage
Qualifications
- Bachelor's degree in a relevant field or equivalent experience and certifications
- 2+ years of hands-on, technical experience in customer support or a related role
- 1+ year experience with Cloud technologies (Azure, AWS, GCP)
- Familiarity with coding in Java, Python, Shell, JavaScript, or JSON
- Proficiency in command-line tools and Linux environments
- Experience with Kubernetes and cloud computing technologies
- Exceptional organizational and project management skills
Benefits
- Comprehensive health and wellness benefits
- Paid time off and holidays
- Retail savings plan with company match
- Equity options for employees
- Professional development opportunities
- Flexible working arrangements including remote work options