Solutions Resource Supervisor

Summary/Objective The Solutions Resource Supervisor is responsible for managing pooled technical resources within the Solutions organization. This role focuses on aligning technician skills and capacity with project demand, ensuring efficient utilization, balanced workloads, and consistent delivery quality across all Solutions initiatives. The Resource Manager partners closely with Project Managers, Program Management, and Technical Leads to ensure projects are staffed with the right expertise at the right time. This role replaces traditional line supervision by emphasizing capacity management, performance development, and delivery enablement rather than day-to-day task execution. Compensation $60,000-$75,000 Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Own and manage a resource pool of technicians, aligned by skill sets and aptitudes rather than by individual Project ManagersForecast resource demand in collaboration with PMs and the Program ManagerAssign technicians to projects based on skill alignment, availability, and business priorityBalance workloads to prevent burnout, underutilization, or skill stagnationMonitor delivery health and intervene when resource or capacity risks emergeConduct performance management activities, including goal setting, coaching, and annual reviewsPartner with Technical Leads to identify skill gaps and training needsSupport hiring, onboarding, and workforce planning initiativesServe as the escalation point for resource conflicts and staffing challenges Strategic Workforce planning and capacity forecastingSkill inventory ownership and evolutionResource utilization optimization People Management Performance management and career developmentCoaching and mentoring techniciansHiring and staffing decisions Operational Resource assignment and reallocationEscalation managementRisk identification related to staffing and capacity Collaboration Partner with PMs, Program Manager, and Tech LeadsAct as the bridge between delivery demand and execution capability. Supervisory Responsibility This position may grow into supervisory responsibility. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and copy machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Days of work are Monday through Friday. Hours of work are 800 a.m. to 500 p.m. Travel Travel not expected, but may be possible. Preferred Education And Experience 5+ years in IT delivery, operations management, or resource managementStrong understanding of project-based delivery models (PMO or professional services preferred)Experience managing technical staff in a regulated or high-availability environmentExcellent organizational, communication, and negotiation skillsProven ability to balance competing priorities across multiple stakeholdersFamiliarity with capacity planning, utilization tracking, and workforce forecasting tools Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.