Solutions Product Manager

About the role

The Solutions Product Manager is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using the platform's existing capabilities. This role is hands-on and execution-focused, partnering closely with customer-facing teams and AI agents to transform manual processes into automated workflows.

Responsibilities

• Partner with customer-facing team leaders to map and analyze customer requirements for new solutions
• Identify operational inefficiencies, manual processes, and automation opportunities for each solution
• Build solution blueprints and workflow automations using current platform features
• Work directly with AI agents and prompting tools to design automated solutions
• Validate, test, and iterate blueprints for accuracy, consistency and performance
• Document solution architecture, demonstrations, and implementation guidelines
• Provide detailed feedback to Product Managers regarding feature gaps and enhancements needed to support solution scalability
• Support rollout and enablement of blueprint solutions across teams and customers

Qualifications

• 5+ years of experience in Financial Services (e.g., Banking, Insurance, Asset Management, Lending, or FinTech)
• Familiarity with financial operations, compliance, or risk-related processes (e.g., onboarding, audits, claims, or payments)
• Experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
• Proven experience translating business requirements into structured automated workflows or solutions
• Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
• Excellent communication and collaboration skills across both technical and non-technical audiences
• Analytical mindset with ability to measure solution impact through data

Preferred Qualifications

• Experience in SaaS, AI automation, contact center operations, or customer experience technology
• Experience with prompt design or agent-based automation solutions
• Familiarity with feature prioritization and product feedback processes
• Understanding of regulatory or compliance frameworks (e.g., SOX, KYC/AML, audits, or third-party risk)

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.