Solutions Lead, Product Support Solutions

About the role

As gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences. gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

Responsibilities

• Evaluate incoming project requests and manage a unified, priority-based backlog for specific product areas, blending initiatives across AI-first self-service, premium human support, and scaled knowledge centers.
• Collaborate with product managers, technical engineers, and business stakeholders to break down high-level business goals into incremental, actionable, and technically sound work items.
• Manage the end-to-end project lifecycle, track progress, remove blockers, and actively escalate delivery capacity challenges to accelerate solution delivery.
• Oversee post-launch activities, including impact measurement, error monitoring, and the execution of fast follows to ensure solutions drive definitive outcomes.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a project management or a customer-facing role.

Preferred qualifications

• 5 years of related experience in technology, data-analysis and program management.
• Ability to manage multiple, time-sensitive projects with competing priorities and multiple stakeholders.
• Ability to draw insights from data and manage recommended actions.
• Ability to manage multiple assignments simultaneously, work independently and drive projects to completion with attention to detail.
• Excellent problem-solving and investigative skills, combined with a sense of ownership and a proactive "can-do" attitude.
• Excellent communication, project management, and leadership skills, with a track record of managing multiple stakeholders and workstreams.

Skills

Ability to manage multiple, time-sensitive projects with competing priorities and multiple stakeholders.

Ability to draw insights from data and manage recommended actions.

Ability to manage multiple assignments simultaneously, work independently and drive projects to completion with attention to detail.

Excellent problem-solving and investigative skills, combined with a sense of ownership and a proactive "can-do" attitude.

Excellent communication, project management, and leadership skills, with a track record of managing multiple stakeholders and workstreams.

Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $140000 - $205000 (USD) + 15% bonus target + equity + benefits

Pay

US: $140000 - $205000 (USD)

Schedule

N/A