Solutions Implementation Engineer

About the role

Streamline adoption and manage the technical onboarding of the customer project team, ensuring a great customer experience.

• Conduct kick-off meetings to define goals, timelines and deliverables.
• Proactive engagement maintaining regular communication to address concerns and provide insights for optimization.
• Ensure customer retention by fostering customer relationships and delivering ongoing value by analyzing data consumption, providing actionable insights, and determining appropriate data packages for their evolving business needs.
• Monitor customer health indicators, platform adoption, system utilization, and engagement levels to identify opportunities to improve customer outcomes and support subscription retention.
• Support early-stage technically complex sales calls for faster order intake.
• Facilitate platform environment customization efforts presenting tailored sales demonstrations.
• Support proof-of-value pilots through dashboard configuration, sensor connectivity, and data visualization activities.
• Enable the sales team to offer technically competitive “proof of value” pilots by leading customization efforts of dashboards, connected sensors, and visualized data.
• Perform other ancillary duties as requested.

Requirements

• Associate degree in Engineering Technology, Industrial Automation, Electronics, Instrumentation, or a related technical field with four (4) years of relevant experience required; Bachelor's degree in Engineering or related technical discipline preferred. Equivalent combinations of education and directly related experience will be considered.
• 3+ years’ experience in Technical Sales, Solution Architecture, or System Integration within the Industrial Automation, IoT, or SaaS sectors.
• Strong working knowledge of industrial communication protocols, including LoRaWAN, Wireless HART, ISA100, Modbus, OPC-UA, and MQTT.
• Strong working knowledge of common sensor types: pressure, temperature, level, flow.
• Working knowledge of IIoT platform integration with various business platforms.
• Ability to balance technical solution delivery with subscription growth and customer retention objectives.
• Strong listening and communication skills to tailor customer-specific solutions based on their needs.
• Basic project management skills leading, coordinating, monitoring progress, and driving deliverables.
• Highly organized with effective time management skills.
• Able to work cross-functionally and inter-culturally.
• Proficient with Microsoft Office & CRM.
• Data analysis skills interpreting data and analyzing trends.

Benefits

• Work-life integration
• Mobile working
• Flexible working hours
• Pension scheme
• Good development opportunities
• Employee discounts
• Attractive remuneration system
• Health initiatives