Solutions Engineer (Remote - Bay Area)

About the role

As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will execute great demos demonstrating the Dynatrace unique approach in solving customer pain points, manage POCs onsite and remotely, build key relationships with customers, and complete RFIs & RFPs. You will also collaborate across teams including Dynatrace’s innovation labs, Expert Services consultants, CSMs, and marketing. This role is fully remote but requires you to live in or near the San Francisco Bay Area.

Responsibilities

• Evangelize Dynatrace’s product offerings during international trade shows and key customer account meetings to promote new and expanded business.
• Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
• Participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.
• Present Dynatrace’s vision to customers' C-suite executives.
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
• Present on-stage demonstrations providing insight and context to customers during key marketing events.
• Deliver key demonstrations at Dynatrace-sponsored industry events or partner-sponsored events, either personally or by coordinating with a team member.
• Gather, qualify, and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet market needs.
• Work with internal sales teams and partners, acting as a technical point of contact and trusted advisor/technical coach.

This position might be filled at a higher level based on candidate experience.

Requirements

• Bachelor’s degree in Computer Science or equivalent education or experience.
• 5+ years of experience within the observability space.
• Experience with web technologies such as HTML, CSS, and JavaScript.
• Experience with programming/scripting technologies such as Java, .NET, PHP, Go, Node.js, and databases.
• Advanced knowledge of Operating Systems (OS) including Windows and Linux.
• Experience with DevOps or Site Reliability Engineering practices.
• Knowledge of cloud platforms, including AWS, Azure, or GCP.
• Experience with modern technologies like containers, Kubernetes/OpenShift, Serverless functions, and CI/CD pipelines.
• Experience with automation tools like Ansible, Puppet, Terraform, etc.
• Must live in or near the San Francisco Bay Area.
• Ability to travel up to 30% of the time.

Qualifications

• Ambitious, confident, and self-motivated individual with previous Solution Engineer experience or another technical customer-facing role.
• Passionate about innovative technology, technical sales, and articulating value to customers and prospects.
• Excellent team player with the ability to work across all disciplines.
• Strong communication and presentation skills, with the ability to translate technical value into business value.
• Ability to troubleshoot technical issues and manage this process to produce a working outcome.
• Ability to manage several projects simultaneously, work with multiple salespeople, and support other Solution Engineers as needed.
• Strong desire to grow professionally, adapt to an ever-changing environment, and be coachable.

Benefits

• Unlimited personal time off.
• Employee stock purchase plan.
• Reward system for performance recognition.
• Medical and dental benefits.
• Company-matched 401(k) plan for retirement.

Pay

The base salary range for this role is $154,000 - $190,000 (must live within or perform work from a location within a 45-mile radius of San Francisco).