Solutions Engineer, Privy

About the role

Solutions Engineering owns the technical customer journey from evaluation through launch and beyond. They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support).

This is a high-leverage role at the intersection of customers, product, and engineering. You’ll work closely with Account Management, Forward Deployed Engineers (FDEs), Product Engineering to make sure customers are set up to succeed and that technical issues get resolved quickly and clearly.

Responsibilities

• Own the technical relationship for Privy’s most important customers end-to-end
• Lead technical discovery, implementation planning, and launch coordination
• Drive integrations to successful completion
• Unblock customer issues quickly and with urgency
• Coordinate technical follow-through across internal and external stakeholders
• Partner closely with Account Management on customer health and escalations
• Work with FDE when a problem requires bespoke technical work or product development
• Route long-tail issues to Support Engineering and keep ownership clear
• Surface recurring customer pain points and product feedback to the broader team

Requirements

• 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role
• Strong technical judgment and comfort in complex customer environments
• Excellent communication and follow-through
• Strong ownership and a bias toward action
• High customer empathy and sound prioritization
• Ability to manage ambiguity and keep workstreams moving

Qualifications

• Strong technical background in software development and systems architecture
• Experience working with a variety of technologies and platforms
• Proven ability to manage multiple projects simultaneously
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team

Skills

• Technical acumen and strong understanding of software development principles
• Excellent communication skills, both written and verbal
• Ability to prioritize tasks and manage time effectively
• Experience with customer-facing roles and technical account management
• Comfortable working in a fast-paced, dynamic environment

Benefits

• Annual US base salary range: $148,300 - $222,500
• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Pay

• The annual US base salary range for this role is $148,300 - $222,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Schedule

• Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location.

Location

• New York
• Team: Operations