Solutions Engineer, Post Sale

About the role

The Post-Sales Solutions Engineer plays a crucial role in driving expansion within Anrok’s existing customer base. They are responsible for transforming technical expertise into measurable revenue outcomes, working at the intersection of sales, product, and engineering to unlock new opportunities and ensure long-term partnerships.

Responsibilities

• Own technical discovery for expansion — conduct ongoing discovery within existing accounts to uncover new use cases, geographic expansion, and integration opportunities.
• Create technical roadmaps that map customer objectives to Anrok capabilities.
• Partner on account strategy — work closely with Account Managers on expansion prioritization, account planning, and quarterly business reviews (QBRs).
• Provide technical qualification and strategic insights that inform forecasting.
• Lead complex implementations — drive expansion implementations including multi-entity configurations and advanced feature deployments.
• Create parallel workstreams to accelerate time-to-value and monitor implementation health proactively.
• Run live technical consultations — lead troubleshooting calls and configuration sessions with confidence.
• Demonstrate composure during high-pressure escalations and adapt technical depth based on your audience in real-time.
• Be the Voice of the Customer — channel technical feedback, integration requirements, and product gaps to Product and Engineering to influence roadmap priorities.
• Manage technical escalations — own the Technical Solutions queue for complex configurations and troubleshooting. Maintain SLAs for response and resolution, document issues comprehensively, and escalate to Engineering with complete context.
• Create implementation guides, expansion frameworks, and reusable assets.
• Mentor new team members and deliver internal training as the SE function scales.

Qualifications

• 5+ years as a Solutions Engineer or Solutions Architect in SaaS.
• Deep experience with REST APIs, webhooks, SQL, and enterprise integrations — especially in billing, financial, or compliance software.
• Default to automation — use AI and modern tooling to move faster, document better, and scale your impact beyond what's possible through manual effort alone.
• Stay calm under pressure — comfortable leading escalation calls and adapting your approach in real-time.
• Distill complex technical concepts for any audience, from engineering teams to C-suite executives.
• Be a fast learner who builds genuine domain expertise and proactively closes knowledge gaps.
• Bring structure to ambiguity — whether qualifying an expansion opportunity, triaging an escalation queue, or building a process from scratch.
• Track record of increasing scope and responsibility, ideally including in-seat promotions.
• Become curious and motivated to learn new tools — experiment with AI in your work or on your own, and build something with it (an application, a workflow, a creative solution to a real problem) that you can walk us through.

Skills

• Deep understanding of sales tax compliance and enterprise integrations.
• Experience with AI and modern tooling to automate processes and enhance efficiency.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Ability to handle multiple tasks and prioritize responsibilities efficiently.

Benefits

• Equity upside of an early-stage startup with the product-market fit of a later-stage company.
• Daily lunch and snacks for those working out of our office hubs.
• Medical, dental, and vision insurance covered 100%.
• One Medical membership covered, flexible sick benefits, and more.
• Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
• Home office setup stipend to ensure you have the equipment you need to thrive at work.
• Wellness reimbursement program.
• Annual team off-sites and in-person opportunities around our growing Anrok hubs.

Pay

$180K - $250K

Schedule

Hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City. Collaborate in-person 3 days per week.