Solutions Engineer - Mid Market

Accountabilities

• Support the customer journey by combining technical expertise, business understanding, and strong communication skills to deliver effective solutions and accelerate adoption.
• Partner with sales teams and customers throughout the pre-sales process, including technical discovery, solution design, architecture discussions, and product demonstrations.
• Translate customer requirements into scalable technical solutions while clearly communicating platform value to both technical and non-technical stakeholders.
• Support customer onboarding, integrations, security reviews, RFP responses, and technical evaluations to ensure successful implementation.
• Collaborate with product and engineering teams to share customer feedback, identify improvement opportunities, and influence future platform development.
• Troubleshoot technical challenges, assist with debugging, and help resolve customer issues to maintain a strong user experience.
• Build scalable processes and documentation that improve customer enablement and support efficiency.
• Act as a trusted technical advisor by understanding customer goals and helping them achieve measurable business outcomes.

Requirements

• Strong technical knowledge, customer-facing experience, and the ability to thrive in an evolving SaaS environment.
• 5+ years of experience in Solutions Engineering, Sales Engineering, Technical Account Management, Implementation, or a related technical customer-facing role within a SaaS environment.
• Experience supporting enterprise-level customers and participating in complex sales cycles.
• Strong technical understanding of APIs, single sign-on (SSO), scripting fundamentals (such as Python or JavaScript), and debugging tools.
• Able to communicate complex technical concepts clearly to both engineering teams and business stakeholders.
• Experience collaborating directly with customers, product teams, and engineering organizations.
• Comfortable working in ambiguous, fast-paced environments with a proactive, hands-on mindset.
• Strong problem-solving skills, attention to detail, and a customer-first approach.
• Additional experience with learning management system integrations, SQL, or prompt engineering is a plus.

Benefits

• Competitive on-target earnings compensation ranging from $160,000 to $185,000 USD (base salary plus variable compensation).
• Equity opportunities in a venture-backed company with significant growth potential.
• Opportunity to help build and scale an innovative AI-powered platform from an early stage.
• Direct collaboration with experienced founders, leaders, and industry mentors.
• Flexible remote work environment with a strong focus on ownership and impact.
• Inclusive and collaborative team culture where creativity, initiative, and personal growth are encouraged.