Solutions Engineer, Implementation & Delivery | Housing

About the role

We're looking for a Solutions Engineer to join our presales and implementation team. This is not a support role. You'll be embedded in our most complex, high-value enterprise engagements, partnering alongside Engagement Managers and Customer Success Managers to architect, configure, and activate EliseAI's platform for our most strategic customers.

Key Responsibilities

• Own technical implementation end-to-end across enterprise accounts, from presales discovery through configuration, testing, and go-live
• Partner closely with Engagement Managers and Customer Success Managers to deliver a seamless, coordinated experience for complex, multi-stakeholder enterprise customers
• Drive technical discovery during pre-sales by mapping customer workflows, identifying configuration requirements, and translating them into actionable implementation plans
• Configure and activate EliseAI's platform to match the unique operational needs of each customer, applying deep product knowledge across housing verticals
• Build and present best practice recommendations tailored to each customer's operational model, advocating for configurations that drive adoption and outcomes
• Develop and maintain expertise across multiple verticals, becoming a trusted advisor who understands the nuances of different customer segments and use cases
• Serve as the internal voice of the customer, synthesizing implementation learnings into actionable feedback for Product and Engineering
• Contribute to scalable internal assets including playbooks, configuration templates, and onboarding frameworks that raise the bar for the broader team
• Proactively identify risks in customer deployments and take initiative to resolve them before they escalate

Requirements

• 3+ years of experience in solutions engineering, implementation engineering, technical account management, or a closely related presales/post-sales technical role
• Proven track record of owning technical implementation for enterprise-grade customers, ideally in a SaaS or AI/ML-driven product environment
• Strong technical foundation: comfortable with APIs, system integrations, data flows, and configuration-heavy platforms; SQL proficiency and familiarity with BI tools (e.g., Looker, Tableau) a plus
• Excellent communicator and relationship builder: able to translate technical complexity into clear, confident language for both technical and non-technical stakeholders
• Strategically minded with strong customer instincts: you don't just implement; you advise, consult, and advocate for what will actually work
• Highly cross-functional: experienced working across Sales, CS, Product, and Engineering with a collaborative, no-ego approach
• Vertically curious: eager to develop deep expertise across multiple customer segments and become a go-to resource for product knowledge
• Organized and accountable: capable of managing multiple high-stakes implementations simultaneously without dropping the ball
• Customer-first mentality: you measure your success by your customers' outcomes
• Willingness to work on-site at our office 4–5 days per week