Solutions Engineer (Product Expert) | Housing

About EliseAI

We're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

About The Role

As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes. You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting.

Key Responsibilities

• Conduct thorough discovery sessions with new clients to understand their product area and requirements
• Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
• Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
• Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts
• Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
• Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
• Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support

Requirements

• 3+ years of experience in a Solutions Engineer role at a SaaS company
• Willingness to travel up to 20% to meet and engage with prospective clients
• Strong understanding of product development and launch processes
• Excellent problem-solving skills and the ability to troubleshoot technical issues
• Experience working with cross-functional teams, including engineering, operations, and product management
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Familiarity with customer relationship management (CRM) tools and support ticketing systems
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Experience with QA processes and developing self-serve tools is a plus
• Able to work independently and as part of a team, with a proactive approach to problem-solving and support
• Willing to work in person at our office 4-5 days per week