Solutions Engineer - Google Education

About the role

Since 1989, SHI International Corp. has helped organizations change the world through technology. Today, we're a $16 billion global provider of IT solutions and services, serving over 17,000 organizations worldwide. Our heart is our employees—7,000 strong, including the largest minority- and woman-owned enterprise in the U.S.

Responsibilities

• Lead technical discovery sessions with K–12 and education customers
• Design and present solutions across Google Workspace for Education
• Deliver product demonstrations, proofs of concept (POCs), and technical validations
• Advise on licensing strategies (e.g., Fundamentals, Education Plus)
• Partner with account teams to advance opportunities and remove technical blockers
• Guide customers through deployment of Google for Education environments
• Develop scalable deployment strategies and implementation best practices
• Ensure alignment between pre-sales solution design and post-sales execution
• Provide advanced support within the Google Admin Console
• Collaborate with Google support on critical escalations
• Support onboarding, migrations, and integrations
• Recommend performance, security, and usability improvements
• Act as a trusted technical advisor to customers
• Drive adoption, satisfaction, and long-term retention
• Identify expansion opportunities (licensing, services, and solutions)
• Deliver customer and internal enablement and training
• Support renewal efforts by reinforcing measurable technical outcomes
• Complete and maintain required Google partner certifications and credentials
• Promote increased engagement with Google sales teams aligned to Google priorities
• Manage, build, and report pipeline, win rates, and forecasts for Google-aligned solutions and services
• Support deal execution through field engagement support
• Deliver ongoing Google solution training to SHI sales teams
• Collaborate with marketing on product launches and campaign execution
• Participate in Google cadence calls, partner updates, and webinars
• Partner with sales, services, marketing, and education strategy teams
• Contribute to the development of scalable service offerings and delivery models
• Maintain expertise on Google roadmap and education industry trends

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 3-5 years supporting Google Workspace for Education environments
• Strong expertise in Google Workspace for Education, Google Admin Console, ChromeOS, and device lifecycle management
• Proven Tier 2/3 troubleshooting capabilities
• Strong communication, presentation, and stakeholder engagement skills
• Able to manage multiple concurrent engagements independently
• Experience working in K–12 or public sector education
• Experience with identity & access management (IAM), student data privacy standards, and large-scale device deployments

Qualifications

• Preferred qualifications include Google Certified Administrator (or higher certification)
• Experience supporting partner programs or vendor-aligned go-to-market motions
• Experience in pre-sales solution engineering and post-sales technical delivery/support

Benefits

The estimated annual pay range for this position is $105,000 - $140,000, which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.