Solutions Engineer

About the role

Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity. Vivi exists to create personalized learning environments that deliver better educational outcomes through increased participation and engagement. This requires a fluid, visual dialogue between teacher and student, which is why Vivi is used by over 825,000 teachers and students worldwide.

The purpose of this role is to support the technical aspects of the sales process by acting as the conduit between sales, global engineering, and support teams. You will serve as the technology and product expert, with extensive knowledge of the Vivi product, its features, and the environments in which it runs. You will assist in setting up and configuring Vivi within customers’ environments, respond to RFPs, and complete technical documentation. You will guide customers through evaluation and onboarding, supporting them until they reach a stable position and are ready to transition to Vivi’s global support team.

This role is 100% remote, with 30% travel.

Responsibilities

• Serve as the point of contact for technical questions within the sales team
• Liaise with global engineering and support teams to solve problems as they arise
• Gather customer requirements and support them through evaluation and onboarding
• Configure Vivi within customer environments and advise on optimal setup
• Assist with responding to RFIs and RFPs and complete required technical documentation
• Conduct competitor research and provide technical guidance in pre-sales meetings and demos (virtual and in-person)
• Keep the sales team updated on technology developments
• Develop and document implementation plans and best practices

Requirements

• 3-5 years’ experience in a similar technical role
• Experience with sales technology, processes, and deal pipelines; K12 EdTech and SaaS knowledge preferred
• Experience working within a commercial sales team
• Demonstrable experience with wired networking technology, including switch and firewall configuration and troubleshooting
• Demonstrable experience with wireless networking, including wireless LAN configuration and troubleshooting

Qualifications

• Cisco Certified Network Associate (CCNA) preferred
• Experience working with the Atlassian Suite (Jira Service Desk and Confluence)
• Experience working with CRM systems (HubSpot, Salesforce, etc.)
• Experience with AV equipment, specifically HDMI displays, projectors, and interactive touch panels
• Knowledge of all major desktop and mobile operating systems
• Knowledge of networking practices in school environments
• Experience applying ITIL (Information Technology Infrastructure Library) methodologies
• CompTIA A+ certification preferred

Skills

• Relationship-driven with a customer-first mentality
• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Passion for technology, particularly in the EdTech space
• Strong organizational and administrative skills, including prioritization and meeting deadlines
• Ability to take initiative in problem-solving and exercise judgment
• A great team player who can work autonomously when required