Solutions Engineer

About the role

We're looking for a Solutions Engineer who can sit at the intersection of product, engineering and customer success - translating customer needs into technical solutions that drive direct user impact. You’ll be the technical and implementation expert for our customers - helping to debug their product / engineering issues, manage technical requests, configure our platform for specific use cases, and occasionally build lightweight features or integrations to unblock customers.

This is a customer-visible role: you'll be on customer calls and external Slack/email channels, representing TrueClaim's technical capabilities and making sure customers can leverage our platform fully.

Responsibilities

• Customer-facing technical work
• Join customer calls to troubleshoot technical issues and answer questions
• Debug and resolve customer-reported bugs across our stack
• Configure TrueClaim's platform to meet specific customer requirements
• Product & engineering collaboration
• Translate customer feedback into actionable technical/product changes
• Work with the engineering team to prioritize bug fixes and feature requests
• Build lightweight tools, scripts, or integrations to solve customer problems
• Implementation & integration support
• Support data migration and system integration projects
• Troubleshoot API integrations and data exchange issues

Requirements

• Experience: 2+ years of experience in a technical, customer-facing role (e.g., Solutions Engineer, QA Engineer, Sales Engineer)
• Technical skills: Hands-on coding experience with both frontend and backend technologies (including Python and front-end Next.js typescript code). Proven ability to debug technical issues across a full-stack application.
• Other skills: Customer-first mindset with strong problem-solving skills. Excellent written and verbal communication skills (you can explain technical concepts to both technical and non-technical audiences).

Qualifications

• Bonus points for: healthtech or fintech/payments experience, and early-stage startup experience

Logistics

• Location: 4 days per week in-office in San Francisco
• Benefits: Competitive medical, vision, dental coverage and unlimited PTO
• Culture: Fast-paced but sustainable. We move quickly, care deeply about our customers and operate with a high standard of excellence, but also believe in pacing ourselves so that we can make this our - and your - life’s work.