Solutions Engineer

About the role

San Francisco Sales Hybrid Full-time BackOps is seeking a Solutions Engineer to join our dynamic team. The ideal candidate will own the technical relationship with our customers from initial discovery through go-live, ensuring successful implementation and seamless transition to Customer Success.

Responsibilities

• Partner with Account Executives to translate customer's operational problems into BackOps solutions.
• Dig into customer workflows to identify gaps, missing edge cases, and hidden dependencies.
• Lead technical demos and Proof of Concept (POC) sessions, addressing technical objections in real time.
• Scope and execute POCs, defining success criteria and showing measurable value before signature.
• Translate ambiguous customer requirements into technical reality, researching APIs and proposing solutions.
• Configure, integrate, and deploy the solution, managing stakeholders through go-live.
• Act as the gatekeeper for Forward Deployed Engineering (FDE), deciding when to involve them and owning the overall timeline.
• Communicate effectively with executives and stakeholders, translating technical constraints into non-technical terms.
• Warm-hand off to Customer Success Managers (CSMs) when the customer achieves their first measurable value.
• Contribute to the product feedback loop by funneling reusable patterns and recurring gaps back to Product and Engineering.

Requirements

• 5-8 years of experience in a technical pre- or post-sales role, ideally with both scopes and deliveries.
• Hyper-observant and analytical skills, able to read between the lines and anticipate potential issues.
• Strong technical research and hands-on skills, including familiarity with API documentation and integration platforms.
• Project and resource management experience, prioritizing based on impact rather than stakeholder volume.
• Excellent presentation and communication skills, able to defend technical architectures in front of skeptical customer IT teams.
• Commercially aware, understanding the financial implications of technical decisions and influencing deals without negotiating commercials.
• Ownership mentality, taking responsibility for outcomes and proactively addressing issues.

Qualifications

• Experience working in a Forward Deployed Engineering model (e.g., Palantir, Scale AI, C3 AI).
• Hands-on experience with integration platforms, iPaaS tools, or workflow automation.
• Background in AI/agentic product deployment, shipping products where the "product" includes model behavior.
• Experience making the jump from pre-sales into delivery or vice versa.

Skills

• Technical fluency in logistics, supply chain, freight, 3PL, or related operations technology.
• Experience with integration platforms, iPaaS tools, or workflow automation.
• Knowledge of AI and its application in product deployment.

Benefits

We offer competitive compensation and performance-based incentives, a comprehensive benefits package including a 401(k) plan, health, dental, and vision coverage, daily meals and snacks, and a flexible hybrid schedule. We also provide regular team bonding events, offsites, and learning opportunities.

Pay

Competitive salary and performance-based incentives.

Schedule

Hybrid schedule, Full-Time Equivalent (FTO).