Solutions Engineer

Key Responsibilities

• Technical Sales Partnership:
  • Partner with Account Executives to drive new business and achieve revenue targets.
  • Lead in-depth technical discovery calls to understand a customer's specific use case, technical requirements, and business challenges.
• Solution Design & Architecture:
  • Architect and design comprehensive solutions using our eSIM, connectivity, and management platform (APIs, etc.).
  • Create and present solution architecture diagrams, data flow models, and technical proposals that clearly map our solution to the customer's needs.
• Demonstration & Proof of Concept (PoC):
  • Develop and deliver compelling, customized product demonstrations that are relevant to the customer's specific vertical (e.g., EV charging, logistics).
  • Design, manage, and successfully drive customer Proofs of Concept (PoCs), acting as the primary technical advisor to ensure a successful evaluation.
• Cross-Functional Technical Expertise:
  • Serve as a critical escalation point (e.g., Tier 3) for the Technical Support team on novel, complex, or high-impact customer issues that require deep platform or GSMA standards expertise.
  • Partner with Support and Engineering to investigate, replicate, and resolve the most challenging technical problems, ensuring senior-level technical ownership through to resolution.
  • Act as the "voice of the customer" and technical expert, providing actionable field feedback to our Product and Engineering teams to shape our roadmap.
  • Own the technical sections of RFPs, RFIs, and security questionnaires.

Requirements

• 3-5+ years in a customer-facing technical role, such as Solutions Engineering, Sales Engineering, Technical Account Management, or Field Application Engineering.
• Essential: A strong, practical understanding of the cellular and mobile ecosystem (MNOs, MVNOs, 3GPP standards, core network elements).
• Essential: Deep technical knowledge of eSIM architecture and GSMA standards, specifically the provisioning flows and use cases for SGP.02 (M2M) and SGP.32 (IoT).
• Hands-on experience with REST APIs, with the ability to build a simple demo, troubleshoot an API call (e.g., using Postman), and explain API concepts to both technical and non-technical audiences.
• Superior diagnostic and problem-solving skills, with a proven ability to troubleshoot complex, multi-layered technical issues.
• Proven ability to manage complex, multi-stakeholder technical evaluations (PoCs).
• Exceptional communication and presentation skills, with the ability to simplify complex technical ideas for a business-focused audience.
• Direct experience working in the IoT/M2M industry.
• Experience in our key customer verticals (e.g., telematics, EV, smart metering, drones, logistics).
• Experience acting as a formal or informal "Tier 3" escalation point for a technical support organization.
• Familiarity with common IoT protocols (MQTT, CoAP, LwM2M) and cloud platforms (AWS IoT, Azure IoT Hub).