Solutions Engineer

About the role

Springbrook is seeking a forward-thinking, customer-centric Solutions Engineer to play a critical role in supporting revenue growth and customer engagement. This individual will partner closely with Sales, Product, Operations, and Implementation teams to understand customer challenges, demonstrate the value of Springbrook's ERP and payments solutions, and guide prospects to become customers while nurturing upsell opportunities with existing clients.

The ideal candidate combines technical aptitude with strong business acumen, learning agility, and emotional intelligence. They are intellectually curious, comfortable navigating ambiguity, and capable of tailoring conversations to diverse audiences—from non-technical municipal clerks to finance directors and executive stakeholders. This role is highly collaborative and suited for someone who thrives in a fast-paced, evolving SaaS environment where adaptability, initiative, and relationship-building are essential.

As a trusted advisor throughout the sales cycle, the Solutions Engineer will help uncover customer pain points, align solutions to operational needs, and deliver compelling demonstrations that drive successful customer outcomes and long-term partnerships.

About the company

Springbrook Software is the premier provider of cloud-based ERP and payments solutions tailored for local government entities and special districts. For over three decades, we have been pioneers in setting operational standards for small to medium-sized municipalities and utility districts, focusing on efficiency, economy, and security. Our solutions are trusted by over 3,000 cities, towns, and districts across the nation, enhancing financial management, payroll, and utility billing processes.

With its cutting-edge, cloud-native Cirrus ERP platform and integrated advanced tools like AI-powered automation and robust reporting, Springbrook is transforming how governments manage their operations. Backed by top-tier PE firms including Five Arrows and Accel KKR, the business is well positioned for continued innovation and scale.

Responsibilities

• Partner with Sales, Product, Operations, and Implementation teams to understand customer challenges and demonstrate the value of Springbrook’s ERP and payments solutions.
• Guide prospects through the sales cycle, from initial engagement to conversion, while nurturing upsell opportunities with existing customers.
• Uncover customer pain points and align solutions to operational needs through tailored conversations with diverse stakeholders.
• Deliver compelling, audience-specific product demonstrations that drive successful customer outcomes and long-term partnerships.
• Act as a trusted advisor, leveraging technical aptitude and business acumen to navigate ambiguity and adapt to a fast-paced SaaS environment.

Requirements

• Combination of technical aptitude and strong business acumen.
• Learning agility and emotional intelligence.
• Intellectual curiosity and comfort navigating ambiguity.
• Ability to tailor conversations to diverse audiences, including non-technical municipal clerks, finance directors, and executive stakeholders.
• Thrives in a collaborative, fast-paced, and evolving SaaS environment.
• Strong relationship-building and initiative-taking skills.