Solutions Engineer

About the role

The Solutions Engineer will be the primary technical resource for the sales teams and the sales resource for the operations teams. The Solutions Engineer will determine customer requirements during the evaluation stage of the sales process and will provide technical solutions. This role will answer both business and technical questions from customers while demonstrating the benefits of products and services. This role is the direct interface with internal teams in order to assemble and present technical, contractual, and service order information to our customers.

Responsibilities

• Design complex hosting solutions and corresponding services, working with sales personnel in response to customer needs with minimal supervision.
• Present advanced technical concepts in a clear manner to customers through demonstrations, technical review, and design/proposal presentations.
• Effectively communicate requirements to technical and non-technical audiences.
• Collaborate with operational staff as it relates to initiatives that affect the Solutions Engineering Team.
• Respond to functional and technical elements of RFPs

Requirements

• Bachelor's degree or equivalent professional experience
• Four or more years of experience in Sales Engineering, preferably focused on managed services and custom designed solutions or applicable customer facing experience
• Two or more years of experience working in data center infrastructure (space, power, connectivity) or equivalent experience

Qualifications

• Strong desire and self-motivated to learn and expand knowledge of technical and interpersonal skills
• Able to demonstrate strong analytical capabilities and technical knowledge by providing innovative yet supportable solutions
• Excellent written and presentation communication skills with the capacity to articulate complex technical topics to varying customer audiences (administrators to executives)
• Able to work independently and as part of a team
• Able to work under pressure with tight deadlines
• Able to work on multiple projects simultaneously

Skills and Abilities

• Strong desire and self-motivated to learn and expand knowledge of technical and interpersonal skills
• Able to demonstrate strong analytical capabilities and technical knowledge by providing innovative yet supportable solutions
• Excellent written and presentation communication skills with the capacity to articulate complex technical topics to varying customer audiences (administrators to executives)
• Able to work independently and as part of a team
• Able to work under pressure with tight deadlines
• Able to work on multiple projects simultaneously

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

Perks

• QRest Sabbatical
• Employee Stock Purchase
• QTS scholarship for dependents
• Eagle Club award trip eligibility
• Paid volunteer days
• Tuition assistance, parental leave and military leave assistance

Total Rewards

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance
• Parental leave
• Military leave assistance
• QTS scholarship for dependents
• Wellness program

Pay

Competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

Schedule

Flexible schedule to accommodate the needs of the role and the customer base.