Solutions Engineer

About the role

The Solutions Engineer is a core member of Oden’s post-sales team, responsible for delivering the technical work that makes our enterprise manufacturing customers successful. You will design and build integration solutions, configure and deploy the Oden platform, and drive the technical outcomes that keep deployments on track and customers seeing value.

Responsibilities

• Serve as the primary technical resource on assigned accounts — from discovery and solution design through deployment, integration, and ongoing technical support
• Work in close partnership with the Solutions Manager and Customer Success Engineers, ensuring technical and relationship responsibilities are clearly covered across the team
• Become the go-to for technical questions, troubleshooting, and integration guidance
• Proactively surface technical risks and blockers early, and pull in the right internal expertise when needed to keep deployments on track
• Collaborate with Sales, and Engineering to understand customer use cases, data integration requirements, and technical constraints
• Design technical solutions that integrate relevant data sources to Oden’s cloud endpoints, including system configurations, data architecture, and integration requirements
• Lead the technical implementation of Oden integration solutions — configuring and customising the platform to align with customer workflows, processes, and business rules
• Manage dependencies, sequencing, and technical risks across systems
• Develop, maintain, and improve connector libraries that interface Oden with common manufacturing and enterprise systems — building reusable tooling that makes future deployments faster and more repeatable
• Contribute to implementation planning on your accounts — scope, configurations, timelines, and milestones — in collaboration with the Solutions Manager or Customer Success Engineer coordinating the account
• Serve as a subject matter expert on Oden’s architecture, APIs, and data models — and stay current as the platform evolves
• Troubleshoot technical issues across networking, data pipelines, QA, and system configurations, both remotely and on-site
• Translate field observations and product gaps into structured, actionable feedback for Product and Engineering
• Provide guidance to customers and internal teams on implementation best practices, integration patterns, and technical methodologies
• Work directly with the product engineering team to setup requirements, and drive updates and improvements to the product capabilities
• Develop and maintain integration documentation to support repeatable, scalable deployments
• Continuously update documentation based on customer feedback, product changes, and lessons learned across the account base

Required Qualifications

• 4+ years of experience in a technical customer-facing role — Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, Technical Consultant, or similar — supporting enterprise SaaS deployments or digital transformation projects
• Customer-facing exposure to manufacturing, field management, construction, or other operational technology environments - ability to be credible in industrial environments
• Programming experience: Python or equivalent, SQL, REST APIs, familiarity with Bash and terminal-based workflows, AI-powered coding assistants
• Experience with middleware and integration toolsets, Windows and Linux operating systems, enterprise networking and troubleshooting, and deploying and maintaining remote applications
• Techically strong and comfortable working independently on complex integration problems — you can go deep on a technical challenge, work through it methodically, and communicate progress clearly to both technical and non-technical stakeholders
• Strong written communication skills: technical documentation, customer-facing summaries, and internal knowledge sharing
• Strong project management and self-organisation skills; able to manage multiple accounts and priorities simultaneously
• Comfortable in ambiguous, fast-moving environments where requirements shift and no two accounts look the same
• Willingness to travel to customer sites ~25–40% depending on deployment phase
• Hold a US drivers license