Solutions Engineer

About the role

The Solutions Engineer serves as a core member of Oden’s post-sales team, responsible for delivering the technical work that makes our enterprise manufacturing customers successful. This role requires a blend of technical depth and customer-facing instincts.

Responsibilities

• Serve as the primary technical resource on assigned accounts — from discovery and solution design through deployment, integration, and ongoing technical support
• Work in close partnership with the Solutions Manager and Customer Success Engineers, ensuring technical and relationship responsibilities are clearly covered across the team
• Build trusted relationships with customer technical leads, IT teams, and manufacturing operations stakeholders — becoming the go-to for technical questions, troubleshooting, and integration guidance
• Proactively surface technical risks and blockers early, and pull in the right internal expertise when needed to keep deployments on track
• Collaborate with Sales, and Engineering to understand customer use cases, data integration requirements, and technical constraints
• Design technical solutions that integrate relevant data sources to Oden’s cloud endpoints, including system configurations, data architecture, and integration requirements
• Lead the technical implementation of Oden integration solutions — configuring and customising the platform to align with customer workflows, processes, and business rules
• Oversee integration with existing manufacturing systems including ERP, MES, and QMS platforms; manage dependencies, sequencing, and technical risks across systems
• Develop, maintain, and improve connector libraries that interface Oden with common manufacturing and enterprise systems — building reusable tooling that makes future deployments faster and more repeatable
• Contribute to implementation planning on your accounts — scope, configurations, timelines, and milestones — in collaboration with the Solutions Manager or Customer Success Engineer coordinating the account
• Serve as a subject matter expert on Oden’s architecture, APIs, and data models — and stay current as the platform evolves
• Troubleshoot technical issues across networking, data pipelines, QA, and system configurations, both remotely and on-site
• Translate field observations and product gaps into structured, actionable feedback for Product and Engineering; you are one of the clearest signals the product team has into what is actually happening at customer sites
• Provide guidance to customers and internal teams on implementation best practices, integration patterns, and technical methodologies
• Work directly with the product engineering team to setup requirements, and drive updates and improvements to the product capabilities
• Develop and maintain integration documentation to support repeatable, scalable deployments
• Continuously update documentation based on customer feedback, product changes, and lessons learned across the account base

Qualifications

• 4+ years of experience in a technical customer-facing role — Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, Technical Consultant, or similar — supporting enterprise SaaS deployments or digital transformation projects
• Customer-facing exposure to manufacturing, field management, construction, or other operational technology environments - ability to be credible in industrial environments
• Programming experience: Python or equivalent, SQL, REST APIs, familiarity with Bash and terminal-based workflows, AI-powered coding assistants
• Experience with middleware and integration toolsets, Windows and Linux operating systems, enterprise networking and troubleshooting, and deploying and maintaining remote applications
• Techically strong and comfortable working independently on complex integration problems — you can go deep on a technical challenge, work through it methodically, and communicate progress clearly to both technical and non-technical stakeholders
• Strong written communication skills: technical documentation, customer-facing summaries, and internal knowledge sharing
• Strong project management and self-organisation skills; able to manage multiple accounts and priorities simultaneously
• Comfortable in ambiguous, fast-moving environments where requirements shift and no two accounts look the same
• Willingness to travel to customer sites ~25–40% depending on deployment phase
• Hold a US drivers license