Solutions Engineer

About the role

The Solutions Engineer plays a crucial role in helping manufacturing customers realize the full potential of Oden's platform. This position involves designing, implementing, and supporting integrations that enhance production efficiency and sustainability.

Responsibilities

• Serve as the primary technical resource on assigned accounts, from discovery and solution design through deployment, integration, and ongoing technical support.
• Work in close partnership with the Solutions Manager and Customer Success Engineers, ensuring technical and relationship responsibilities are clearly covered across the team.
• Become the go-to for technical questions, troubleshooting, and integration guidance, building trusted relationships with customer technical leads, IT teams, and manufacturing operations stakeholders.
• Proactively surface technical risks and blockers early, and pull in the right internal expertise when needed to keep deployments on track.
• Collaborate with Sales and Engineering to understand customer use cases, data integration requirements, and technical constraints.
• Design technical solutions that integrate relevant data sources to Oden’s cloud endpoints, including system configurations, data architecture, and integration requirements.
• Lead the technical implementation of Oden integration solutions, configuring and customizing the platform to align with customer workflows, processes, and business rules.
• Manage dependencies, sequencing, and technical risks across systems, developing, maintaining, and improving connector libraries that interface Oden with common manufacturing and enterprise systems.
• Contribute to implementation planning on your accounts, scope, configurations, timelines, and milestones, in collaboration with the Solutions Manager or Customer Success Engineer coordinating the account.
• Translate field observations and product gaps into structured, actionable feedback for Product and Engineering.
• Provide guidance to customers and internal teams on implementation best practices, integration patterns, and technical methodologies.
• Work directly with the product engineering team to set up requirements and drive updates and improvements to the product capabilities.
• Develop and maintain integration documentation to support repeatable, scalable deployments, continuously updating documentation based on customer feedback, product changes, and lessons learned across the account base.

Qualifications

• 4+ years of experience in a technical customer-facing role supporting enterprise SaaS deployments or digital transformation projects.
• Customer-facing exposure to manufacturing, field management, construction, or other operational technology environments, enabling credibility in industrial environments.
• Programming experience: Python or equivalent, SQL, REST APIs, familiarity with Bash and terminal-based workflows, AI-powered coding assistants.
• Experience with middleware and integration toolsets, Windows and Linux operating systems, enterprise networking and troubleshooting, and deploying and maintaining remote applications.
• Tech-savvy and comfortable working independently on complex integration problems, able to go deep on a technical challenge, communicate progress clearly to both technical and non-technical stakeholders.
• Strong written communication skills: technical documentation, customer-facing summaries, and internal knowledge sharing.
• Strong project management and self-organisation skills; able to manage multiple accounts and priorities simultaneously.
• Comfortable in ambiguous, fast-moving environments where requirements shift and no two accounts look the same.
• Willingness to travel to customer sites ~25–40% depending on deployment phase.
• Hold a US drivers license.

Nice to have

• Direct experience working in manufacturing operations, industrial engineering, reliability, or OT.
• Familiarity with OEE, fault analysis, predictive analytics, or production AI use cases in a manufacturing context.
• Experience with data pipeline tooling (Airflow, Databricks, or similar) and BI or dashboard platforms.
• Prior experience at a growth-stage industrial technology or SaaS company (30–200 people).
• Experience contributing to product feedback loops and roadmap prioritisation in a customer-facing role.

Compensation

We anticipate the base salary band for this role will be between $95,000 and $160,000, in addition to equity and benefits. This role may be hired at the Senior Associate level ($95,000–$130,000) or the Senior level ($115,000–$160,000). The salary at offer will be determined by factors such as the candidate’s experience, knowledge, skills, and abilities, as well as internal equity among our team. At this time, we cannot offer visa sponsorship. Candidates must be authorized to work in the United States without current or future employer sponsorship.

About Oden

Oden is at the forefront of the fourth industrial revolution, combining large-scale data processing architectures and advanced AI and ML algorithms within the Oden platform to help manufacturing operations teams continuously monitor, analyze, and optimize their production. Our goal is to maximize efficiency, sustainability, and competitiveness in the manufacturing domain, helping True Makers Make Things Better!