Solutions Engineer

About the role

Solutions Engineers at Miter play a critical role in helping construction contractors build with confidence. They work closely with Launch, Product, and Engineering teams to diagnose and resolve technical roadblocks, design integration strategies, and support complex prospects.

Responsibilities

• Diagnose and resolve technical roadblocks during customer implementations — including configuration challenges, integration issues, and complex workflow design
• Partner with Launch Managers, Product, and Engineering to scope technical requirements, evaluate feasibility, and implement lightweight solutions when possible
• Support pre-sales by participating in technical discovery, evaluating integration requirements, and delivering tailored demos for complex prospects
• Build and maintain internal documentation on integration patterns, product workflows, and recommended technical configurations to scale knowledge across the team
• Develop repeatable approaches for common technical challenges so the broader team can move faster

Requirements

• 2-3+ years in a customer-facing Solutions Engineer or technical implementation role
• Experience working with APIs and system integrations, with the ability to analyze and design data flows across multiple platforms
• Strong troubleshooting skills across technical workflows and configurations, including comfort reading and interpreting API specs and technical documentation
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences
• Cross-functional collaborator — comfortable working across Product, Engineering, Sales, and Launch
• Calm under pressure with a bias toward practical, scalable solutions and comfort navigating ambiguity
• Experience with construction industry software, accounting systems, or ERP integrations (e.g. NetSuite, Sage, Viewpoint) is a plus

Qualifications

• Strong communication and interpersonal skills
• Passion for construction and technology
• Self-starter with a strong desire to learn and grow

Skills

• Technical problem-solving skills
• Customer service and relationship management
• Project management and organization
• Collaboration and teamwork

Benefits

• Competitive Compensation: Well above market salary, commission, and equity packages
• Medical Insurance: Comprehensive medical, dental, FSA, vision plans
• 401(k) Retirement Plan: Company-matched contributions
• Flexible PTO: Time off to recharge and be your best self
• Parental Leave: Generous 16-week paid leave for all parents
• Learning & Development: Annual educational allowance for professional development
• Office Extras: Snacks, coffee, lunch, and commuter benefits
• Community: Off-site events and team-building activities
• Hybrid vs. Remote Approach: Flexible work schedule with options for in-office or remote work