Solutions Engineer

About the role

Shape the future of global transportation with Luminator Technology Group. In this highly visible position you will partner with transit agencies, operators, and industry leaders to design transformative solutions that solve real‑world transportation challenges. The role is based out of our Plano, Texas headquarters and blends technical expertise with business acumen to demonstrate how our technologies can improve efficiency, enhance the passenger experience, and shape the future of mobility.

Responsibilities

• Develop and deliver product demonstrations clearly articulating the specifics of the technology and positioning the product to best align with customer needs.
• Represent the product to customers and at field events such as conferences and seminars.
• Provide responses to functional and technical elements of RFIs/RFPs.
• Convey the voice of the customer into product requirements for development.
• Identify and lead the resolution of technical issues of assigned accounts to ensure complete customer satisfaction throughout all stages of the sales cycle.
• Collaborate with the sales team to understand customer requirements and provide sales support.
• Confer with customers and product management to assess equipment needs and determine system requirements.
• Work with Product Management to plan and modify products to meet customer needs.
• Provide recommended deployment methodologies or architectures.
• Create system designs to meet technical requirements of customers.
• Assist with live and web demonstrations.
• Prepare and deliver technical presentations that explain products or services.
• Support field team on mini‑fleet/demo installations.
• Support Field and Customer Support in solving problems with installed equipment.
• Facilitate knowledge transfer to Field Support and other departments for implementation, including client needs and expectations.
• Work with Field Support and Sales to ensure ongoing satisfaction and realization of the benefits articulated during the sales cycle.

Competencies

Knowledge

• Sales and Marketing – principles and methods for showing, promoting, and selling products or services, including marketing strategy, product demonstration, sales techniques, and sales control systems.
• Customer and Personal Service – principles and processes for providing customer and personal services, including needs assessment, quality standards, and evaluation of satisfaction.
• Engineering and Technology – practical application of engineering science and technology, including principles, techniques, procedures, and equipment for design and production.
• English Language – structure and content of English, including meaning, spelling, composition rules, and grammar.

Skills

• Judgment and Decision Making – weighing costs and benefits to choose the most appropriate action.
• Critical Thinking – using logic and reasoning to identify strengths and weaknesses of alternative solutions.
• Complex Problem Solving – identifying complex problems, reviewing related information, and developing/evaluating options.
• Reading Comprehension – understanding written sentences and paragraphs in work‑related documents.
• Active Listening – giving full attention, understanding points made, asking appropriate questions, and avoiding interruptions.

Abilities

• Problem Sensitivity – recognizing when something is wrong or likely to go wrong.
• Oral Comprehension – listening to and understanding spoken information and ideas.
• Written Comprehension – reading and understanding written information and ideas.
• Written Expression – communicating information and ideas in writing so others will understand.
• Deductive Reasoning – applying general rules to specific problems to produce sensible answers.

Requirements

• 3+ years of proven experience as a Solutions Engineer, Technical Sales, or similar role, with success in using/presenting/demonstrating hardware and/or software in a sales pursuit.
• Proficiency with Microsoft Office applications, including Outlook, Teams, Word, Excel, PowerPoint, and Visio.
• Strong communication and collaboration skills; ability to work effectively in a fast‑paced, cross‑functional environment.
• Initiative to recommend and implement improvements in infrastructure and processes.
• Goal‑oriented with the ability to prioritize consistently in an ever‑changing environment.
• Excellent analytical, negotiation, organization, and presentation skills.
• Strong interpersonal and communication abilities.
• Experience presenting key data to senior management, board members, committees, or external partners.
• 50% travel required.
• Education: Bachelor’s degree in mechanical engineering, Computer Science, or a related field preferred; advanced degree preferred.

Benefits

• Competitive compensation with career growth potential.
• Generous time off: vacation and wellness time, 10 company holidays, and 2 floating days.
• Educational Assistance Program – robust reimbursement for professional growth.
• Health and wellness coverage: medical, dental, and vision.
• 401(k) matching program.
• Benefits effective Day One.