Solutions Engineer

Role Description

Lumana is seeking a Solutions Engineer to join our dynamic team. This role will involve guiding customers from initial evaluation through full deployment, while collaborating closely with Sales, Engineering, and Product.

Qualifications

• Must Have:
• 5+ years of experience in technical support engineering, systems engineering, network engineering, or a related technical role
• Strong, hands-on expertise troubleshooting distributed systems across networking, hardware, and software layers
• Deep understanding of networking fundamentals, including TCP/IP, DNS, DHCP, NAT, VLANs, TLS/HTTPS, 802.11, firewalls, Ethernet/cabling, PoE, and Layer 2 networking concepts
• Experience working with Linux-based systems in production environments
• Proven ability to independently diagnose complex issues and drive them to resolution
• Strong written and verbal communication skills, with the ability to explain technical topics to both technical and non-technical audiences
• Customer-centric mindset with demonstrated ownership, prioritization, and follow-through in fast-paced environments
• Nice to Have:
• Bachelor’s degree in a technical discipline (or equivalent practical experience)
• Experience supporting enterprise customers in SaaS, IoT, security, or cloud-managed platforms
• Familiarity with APIs, Python, scripting, or automation tools
• Experience collaborating closely with Product and Engineering teams on bug triage and roadmap feedback
• Exposure to building or scaling support tools, workflows, or internal platforms
• Industry certifications such as CCNA/CCNP, Network+, Security+, CWNA, MCSE, or CEH

Compensation

Compensation scope and leveling is calibrated to the individual's location, experience, impact, and near-term business priorities. Base Salary: SE I $140,000–$150,000 (2-4 Years of Experience), SE II $150,000 -$160,000 (4-6 Years of Experience). Variable Compensation: 20–35%