Solutions Engineer

About the role

This position supports business growth by providing technical expertise throughout the sales cycle and assisting customers in evaluating manufacturing execution, traceability, maintenance, and operational improvement solutions.

Responsibilities

• Collaborate with Account Executives throughout the sales process to identify customer requirements and qualify opportunities.
• Conduct customer discovery sessions to understand manufacturing processes, assembly sequences, operational challenges, business objectives, and technical requirements.
• Analyze production workflows, cycle times, takt times, bottlenecks, sequence of operations, and manufacturing constraints to identify opportunities for improvement.
• Deliver technical demonstrations, presentations, proof-of-concept activities, and pilot deployments.
• Translate customer requirements into practical solution architectures and implementation strategies.
• Develop business cases and ROI models that quantify improvements in productivity, throughput, quality, traceability, maintenance effectiveness, and operational performance.
• Aid customers in identifying hidden losses related to waiting time, micro-stops, manual processes, inconsistent execution, and lack of operational visibility.
• Evaluate solutions related to manufacturing execution, traceability, maintenance management, workforce guidance, and condition monitoring.
• Support implementation planning, system validation, commissioning activities, and customer acceptance processes.
• Identify technical risks and support development of mitigation plans during project planning and execution.
• Maintain technical knowledge of manufacturing technologies, Industry 4.0 initiatives, automation systems, industrial networking, and emerging digital manufacturing solutions.
• Travel locally and internationally as required to support customer opportunities and project activities.
• Maintain accurate records of customer requirements, pilot activities, technical evaluations, and project documentation.
• Liaise professionally and constructively with customers, suppliers, engineering teams, implementation teams, and manufacturing leadership.

Qualifications

• Bachelor's degree in industrial engineering, Mechanical Engineering, Mechatronic Engineering, Electrical Engineering, Controls Engineering, Manufacturing Engineering, Computer Science, or related technical discipline.
• Minimum of three (3) to seven (7) years of experience in Solution Engineering, Sales Engineering, Industrial Engineering, Manufacturing Engineering, Controls Engineering, Automation Engineering, or related technical customer-facing roles.
• Experience working within manufacturing operations, assembly systems, automated production environments, industrial software, or Industry 4.0 initiatives.
• Strong understanding of Industrial Engineering principles including Takt Time, Cycle Time, Throughput Analysis, Capacity Analysis, OEE, Line Balancing, Work-In-Process (WIP), and Theory of Constraints.
• Experience identifying manufacturing bottlenecks and developing data-driven recommendations to improve productivity, quality, and operational performance.
• Experience supporting Manufacturing Execution Systems (MES), Industrial IoT (IIoT), Connected Worker platforms, Traceability Systems, CMMS solutions, machine monitoring platforms, or automation systems.
• Working knowledge of PLC control systems, industrial networking, HMI platforms, robotics, machine vision systems, smart tools, torque systems, and automated assembly equipment.
• Ability to read and interpret mechanical drawings, electrical schematics, process flow diagrams, manufacturing documentation, and technical specifications.
• Experience supporting pilot projects, proof-of-concept activities, equipment commissioning, validation, or implementation projects.
• Understanding of manufacturing quality systems, compliance requirements, traceability methodologies, error-proofing systems, and audit requirements.
• Experience working directly with Process Engineers, Manufacturing Engineers, Quality Engineers, Maintenance Teams, Production Supervisors, and Plant Leadership.
• Strong technical presentation, communication, and customer engagement skills.

Skills

• Strong technical presentation, communication, and customer engagement skills.
• Ability to identify manufacturing bottlenecks and operational constraints.
• Ability to translate manufacturing data into measurable business value.
• Ability to communicate effectively with Plant Managers, Process Engineers, Quality Managers, Operations Leaders, and Executive Stakeholders.
• Ability to connect technical capabilities with customer business outcomes.
• Ability to support successful pilot deployments that lead to long-term customer adoption.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.