Solutions Engineer

About the role

The Solutions Engineer plays a key role in delivering automation and orchestrated solutions within Itential’s Professional Services team. This role is part of a team that is driving the adoption of automation and orchestration within network and infrastructure domains.

Responsibilities

• Design, build, and deliver deterministic and agentic automation orchestration for customers within the Itential Platform.
• Integrate with API and MCP servers across common infrastructure, network, and ITSM systems.
• Consume and orchestrate customers' existing automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artifacts.
• Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration.
• Utilize Spec Driven Development on engagements capturing intent as a clear spec before building.
• Perform technical discovery and solution orchestration to create successful production automations at scale.
• Produce engagement deliverables including HLD, LLD, and knowledge transfer materials.
• Conduct customer sessions with strong preparation — demo-ready, context-aware, and able to adapt in real time.

Requirements

• 5+ years of experience in professional services, systems integration, or technical consulting, or relevant experience.
• Bachelor's degree in Computer Science, Engineering, or a related technical field — or equivalent practical experience.
• Solid grounding in computer science fundamentals — data structures, algorithms, networking (TCP/IP, DNS, routing), and Linux systems.
• Hands-on experience with REST APIs, webhooks, and common integration protocols (e.g., NETCONF, RESTCONF, gRPC) — and familiarity with event driven platforms such as Kafka, message queues, or similar.
• Proficient with Git-based workflows and CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins) for building, testing, and promoting automation code.
• Experience in customer-facing roles requiring quick thinking and real-time adaptability.
• Strong written and verbal communication skills — able to explain technical concepts clearly to both technical and non-technical stakeholders.
• Comfort operating in fast-moving environments with multiple simultaneous projects.

Nice to have

• Prior automation work targeting service-layer and infrastructure systems (e.g., F5, Palo Alto Panorama, Infoblox, NetBox).
• Hands-on with multi-vendor network device automations (e.g., Cisco, Juniper, Arista).
• Familiarity automating cloud networking stacks (AWS, Azure, GCP).
• Background integrating or automating ITSM and adjacent enterprise systems (e.g., ServiceNow, Jira).
• Familiarity with the Itential platform or comparable network orchestration tools.

Qualifications

• Physical Demands & Work Environment: Sitting, Standing/Walking, Lifting, Vision, Hearing, Communication, Manual Dexterity.
• Location: United States.
• Noise Level: Typical office environment with frequent meetings and calls.
• Travel Requirements: Up to 20% travel for customer meetings and project coordination.
• Schedule: Standard business hours with flexibility for project deadlines and customer time zones.
• Technology: Use of project management software, Agile tools, and reporting systems.

Compliance Statements

• ADA Accommodation: Itential is committed to providing reasonable accommodations to qualified individuals with disabilities. Contact Human Resources for more details.
• Equal Opportunity: Itential is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
• Employment at Will: Employment with Itential is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.