Solutions Engineer

About the role

We are looking for a Solutions Engineer who will work closely with our Sales team and collaborate with Customer Success to deliver exceptional customer experiences from first conversation through to long-term partnership. This is an exciting opportunity to influence business growth by helping leading brands solve real-world challenges. You'll analyse customer requirements, design tailored solutions, and deliver compelling product demonstrations that clearly communicate value and play a key role in converting prospects into customers.

Responsibilities

• Manage the technical setup of demo environments – connecting our platform to 3rd-party integrations via our Marketplace suite of tools
• Read and parse extensive RFI/RFP documents to understand prospect needs – working closely with the Sales Team to build insights into what the foundational needs of each opportunity are
• Create and deliver compelling demos of the platform which are tailored to the prospective customer’s frame of context
• Be a product expert (with lots of help from our extensive training materials)
• Think on your feet when quizzed by prospective customer teams across diverse functions such as IT, HR, Communications, and Leadership
• Continually learn about, and deliver presentations on, the platform roadmap – with a focus on the benefits of the features we’re developing
• Analyse the sales lifecycle and suggest refinements – asking questions and devising options for improvement
• Work closely with team members across the US and UK – sufficient overlap with relevant time zones is important

Requirements

• 4+ years' experience supporting Sales, Pre-Sales, Solutions Consulting, or Technical Consulting teams within a SaaS environment
• Proven ability to translate complex technical concepts into clear business value for both technical and non-technical audiences
• Experience leading discovery conversations to understand customer challenges and design impactful solutions
• Experience presenting and demonstrating technical solutions to a broad range of stakeholders, from IT teams and system administrators through to senior business leaders
• Hands-on experience supporting cloud-based SaaS platforms, integrations, and enterprise software implementations
• Experience working with APIs, custom integrations, data migrations, and technical implementation projects
• Exposure to software development practices, including Agile delivery, testing, release management, and deployment methodologies
• Experience collaborating with Product, Engineering, Customer Success, and Sales teams to deliver successful customer outcomes

Qualifications

• Strong understanding of cloud architecture principles, including multi-tenant SaaS environments, scalability, high availability, disaster recovery, and global data residency requirements
• Knowledge of AWS and/or Azure cloud technologies, networking concepts, infrastructure design, monitoring, security, and compliance best practices
• Understanding of enterprise architecture and how business systems integrate across complex technology ecosystems
• Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, REST APIs, JSON, webhooks, and SDKs
• Understanding of software design principles, application architecture, coding practices, and technical solution design
• Knowledge of authentication and identity management technologies, including SAML, SCIM, OAuth 2.0, OpenID Connect (OIDC), and Single Sign-On (SSO)
• Familiarity with security and compliance requirements, including GDPR, data protection, encryption, access controls, and governance frameworks
• Understanding of integration patterns and enterprise platforms, including Microsoft 365, SharePoint, Teams, HRIS/HCM systems, and Business Intelligence solutions
• Knowledge of migration strategies, deployment approaches, and CI/CD practices, with an appreciation for enterprise change management processes

Skills

• Naturally curious with a genuine passion for technology, innovation, and continuous learning
• Customer-focused with a strong desire to understand business challenges and deliver value-driven solutions
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
• Strong analytical and problem-solving abilities, balancing technical requirements with commercial objectives
• Confident discussing architecture, development, integrations, and security concepts with customers and internal stakeholders
• Collaborative and team-oriented, with the ability to build strong relationships across Sales, Product, Engineering, and Customer Success functions
• Organised, self-motivated, and comfortable managing multiple priorities in a fast-paced environment
• Commercially aware, proactive, and motivated by helping organisations succeed through technology