Solutions Engineer

About the role

Instabase is a company dedicated to democratizing access to cutting-edge AI innovation, enabling organizations to solve unstructured data problems. Our market opportunity is vast, supported by leading investors and customers.

Responsibilities

• Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions
• Deliver an exceptional post-sales customer experience
• Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and Python scripting
• Work with APIs and databases to integrate with other systems and technologies
• Develop and implement production-grade solutions within the customer’s environment
• Assist in troubleshooting and resolving technical issues that may arise during the implementation process
• Provide technical training and support to customers and team members
• Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases
• Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles
• Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience

Requirements

• Proficiency in prompt engineering
• Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers
• Experience in Python scripting
• Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB
• Experience in working on the Instabase platform or similar automation platforms
• Excellent problem-solving skills and ability to troubleshoot technical issues
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
• Able to work in a fast-paced environment and manage multiple projects simultaneously
• Strong attention to detail and ability to deliver high-quality work

Qualifications

• Education: Bachelor's degree in Computer Science, Engineering, or a related field
• Experience: Minimum 5 years of relevant experience in a technical role

Skills

• Prompt Engineering
• Python Scripting
• APIs and Databases (RESTful APIs, SQL, NoSQL, MongoDB)
• Instabase Platform Experience
• Problem-Solving Skills
• Communication and Presentation Skills
• Attention to Detail

Benefits

• Flexible PTO
• Comprehensive Coverage (medical, dental, vision insurance)
• 401(k) with Matching
• Parental Leave & Fertility Benefits
• Therapy Sessions Covered
• Wellness Stipend
• Lunch on Us

Pay

The base salary range for this role is $112,000 to $143,000 + bonus, equity, and US Benefits. The actual pay may vary based on factors such as location, experience, and skills.

Schedule

Full-time position.