Solutions Engineer
About The Role & Team
The Solutions Engineer is responsible for supporting pre & post sales and integration needs of our clients. They work closely with account executives and managers to provide technical product integration support to the sales team. The Solutions Engineer is the technical liaison between customers and internal departments including product management, marketing, sales, service, QA, and software development. They gather and assess functional, technical, and business requirements to understand how to best implement Ingenico products and services. Will perform technical and sales related activities at customer locations independent of sales executives, which may include, but is not limited to, customer presentations, product integrations, and product demonstrations to provide guidance and training on Ingenico's suite of solutions. The ideal candidate should have a track record of successfully managing, consulting, and servicing large, complex customer solutions.
What You'll Do
- Management of Android global API solution
- Primary interface for ISV Android Product Integration
- Implementation and support of Ingenico Hardware & Software payment solutions
- Work with 3rd party financial solution providers to resolve technical integration issues
- Provide product training to customers and partners
- Analyze customer requirements and recommend best practices & solutions
- Provide sales support to account executives in the form of presentations, white board sessions, and technical demonstrations of product
- Support existing client base in problem determination, resolution, and product upgrade
- Participate in sales meetings and industry-related events
- Recommend product enhancements and provide customer feedback to product management
- Aid in testing and piloting of new hardware and software
- Work with QA & software engineering on problem recreation and resolution
- Provide input to software development to accelerate evolution of Ingenico multilane integration kits
Security and Encryption
- Deep understanding of encryption standards and key management including Master/Session keys, DUKPT, DES, and Triple DES
- Familiarity with payment security frameworks and compliance requirements: PABP, PCI-PED, PCI-DSS
- Experience with EMV certification and integration processes
Payments Integration and Device Interfaces
- Strong knowledge of payment device interfaces and implementations such as OPOS, JPOS, and IBM EFT
- In-depth experience with API integration for payment processing and third‑party services
- Practical understanding of POS workflows, transaction flows, and payment lifecycle
Hardware and Systems
- Hands‑on experience with POS peripherals, retail workstations, PCs, servers, and back‑office solutions
- Technical experience installing drivers, configuring PC environments, and supporting device firmware and driver solutions
Software Development and Tools
- Development experience in Android, Java, and C#
- Proficient with MS Word, Excel, Project, Visio, and PowerPoint
- Strong troubleshooting skills for software, drivers, and hardware integration issues
Operational and Project Skills
- Proven ability in project management, time management, and task prioritization
- Analytical mindset with leadership experience and a track record of managing customer expectations
- Skilled at translating business requirements into technical specifications and simplifying complex technical concepts for non‑technical stakeholders
Communication and Collaboration
- Excellent written and verbal communication in customer and internal management settings
- Ability to build and maintain strong business relationships and work effectively in cross‑functional teams
- Customer‑focused approach to problem resolution and escalation management