Solutions Engineer

About the role

This exempt position will configure, build, test, implement, maintain, and support the Firm's Intapp Cloud environment for new business intake and risk.

Responsibilities

• Configure and administer the Firm's Intapp Cloud environment, including Intapp Intake, Conflicts, Terms, and Walls, along with platform-level settings, security, and permissions.
• Design, build, and modify intake and conflicts and other workflows/flows, including request forms, dynamic approval routing, risk scoring, and conditional logic.
• Troubleshoot and resolve flow, request, and configuration issues; identify root causes; and implement durable solutions rather than workarounds.
• Manage the Intapp Cloud release cycle, including reviewing platform updates, testing in non-production environments, and deploying enhancements with minimal disruption.
• Translate requirements from Risk & Compliance and the Office of General Counsel into well-documented technical configuration.
• Maintain configuration documentation, environment standards, and change-management records.
• Provide escalated technical support to administrators and end users, and coordinate with Intapp support and any implementation partners as needed.
• Collaborate with the Firm's internal engineering team on integrations between Intapp and other Firm systems (e.g., financial, document management, and directory systems) — defining data requirements, testing integration behavior within intake and conflicts workflows, and partnering on troubleshooting when issues span systems.

Requirements

• Hands-on experience configuring and supporting Intapp products, particularly Intapp Intake and Intapp Conflicts/Open, and Intapp Terms; Intapp Walls is a strong plus.
• Demonstrated ability to build and modify Intapp workflows/flows, including forms, approval routing, and conditional logic.
• Experience troubleshooting platform configuration and integration issues in a production environment.
• Strong understanding of law firm new business intake and conflicts-of-interest processes.
• Must have at least 3/5+ years of experience working with Intapp Risk & Compliance products.
• Experience implementing or migrating to Intapp Cloud is a plus.
• Working knowledge of SQL, REST APIs, and JSON is a plus.

Qualifications

• Bachelor’s degree or higher in an IT field preferred.

Skills

• Excellent verbal and written communication skills.
• Strong ability to work individually and in a team environment.
• The candidate must have the ability to translate business requirements into a technical design document and configure the application architecture within the environment.

Benefits

Flexible work environment — remote, hybrid, or onsite, in accordance with Firm policy.

Pay

N/A

Schedule

N/A