Solutions Engineer
About the role
As a Solutions Engineer at Fonoa, you will collaborate with leading global enterprises and work cross-functionally to identify and solve complex customer challenges. You will lead technical engagements, leveraging your discovery expertise to design and implement high-value solutions tailored to our clients' needs. In partnership with our sales team, you will ensure the delivery of impactful and effective solutions, driving success for both our customers and Fonoa.
Responsibilities
- Partner with our Sales team to articulate the Fonoa value proposition, vision and strategy to customers.
- Create and deliver product and technical presentations to new and existing customers.
- Qualify sales opportunities through technical discovery based on needs and problems with customers.
- Be an expert in Fonoa’s API capabilities, advocate for improvements and influence the product roadmap with internal product teams to solve business challenges.
- Drive technical discussions with customers, answering questions and providing guidance on technical features and integration.
- Own technical scoping, gap analysis and technical implementation plans.
- Identify opportunities for process improvements and innovation within the organization.
- You are comfortable supporting customers on technical issues where necessary.
- You are extremely organised and apply a methodical approach to delivering.
Requirements
- Full proficiency in English. Written and spoken, we are from around the world, but we work in English.
- A strong sense of ownership and care deeply about customer experience.
- A technical mindset and a desire to grow technically.
- Eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges.
- You always champion the customer and balance product requests against the company vision.
- You want to make a severe impact and are excited about working in a high-growth startup.
Skills
- Technical expertise in tax-related workflows automation.
- Strong communication and presentation skills.
- Ability to work independently and as part of a team.
- Experience with API documentation and understanding of API structures.
Benefits
- Fonoa is committed to fair and equitable compensation practices. The US base salary range for this full-time position is $170K-$200K + commission + equity + benefits.
- Actual compensation will depend on a variety of factors unique to each candidate, including but not limited to, the candidate’s years of experience, qualifications, relevant skill set, certifications, and geographic office location.
- Pay ranges may vary in different regions based on local market conditions and cost of labor.
Pay
Fonoa's US base salary range for this full-time position is $170K-$200K + commission + equity + benefits.
Schedule
This is a full-time position.
Qualifications
- Full proficiency in English. Written and spoken, we are from around the world, but we work in English.
- A strong sense of ownership and care deeply about customer experience.
- A technical mindset and a desire to grow technically.
- Eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges.
- You always champion the customer and balance product requests against the company vision.
- You want to make a severe impact and are excited about working in a high-growth startup.
Additional Information
Fonoa is committed to fostering an inclusive and accessible workplace where everyone has the opportunity to thrive. We comply with the requirements of all applicable California and federal employment laws, including those protecting disabled individuals.
We respond to accommodation requests within three business days. Please note that non-disability related inquiries, such as application status follow-ups, may not receive a response through this channel.